Creating and Customizing your Surveys

Creating your First survey with Zonka Feedback 

Creating your first survey in Zonka Feedback is very easy with ready-to-use Survey Templates, question types, survey logic, and language.

Written by Rajdeep Sen
Updated over a week ago

What kind of surveys can you create with Zonka Feedback?

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Understanding Survey Settings

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Editing Survey Theme

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Customer Effort Score Surveys

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Net Promoter Score Surveys

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Customer Satisfaction Surveys

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Measuring Customer Feedback Metrics with Zonka Feedback

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Adding questions to a survey

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Types of survey questions

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Section Break

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Text Box

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Dropdown

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Radio Buttons

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Checkbox

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Picture Choice

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Date

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Ranking

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Legal Terms

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Image Capture

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Matrix/ Rating Scale

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Rating 3 Scale

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Rating 4 Scale

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Rating 5 Scale

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Rating 7 Emotions

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CSAT

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NPS

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CES

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Full Name

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First Name

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Last Name

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Email

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External ID

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Mobile Number

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Gender

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Multilingual Surveys in Zonka Feedback 🌐

Ask questions in the language your customers know and understand. Create Multilingual Surveys with Zonka Feedback 🌐

Written by Rajdeep Sen
Updated over a week ago

Survey Logic - Branching and Skipping Survey Questions using Logic

Written by Rajdeep Sen
Updated over a week ago