Best Practices, Knowledge Base and Advice from Team Zonka
Getting Started
Cheat-sheet and pro-tips to getting started with Zonka Feedback, creating your account, navigating around and downloading Zonka Feedback Offline Apps.
Creating and Customizing your Surveys
Learn how to easily create and customize Surveys and Feedback Forms with Zonka Feedback
NPS Surveys & Best Practices
Learn about Net Promoter Score surveys and gain insights on best practices to improve customer satisfaction.
Distributing your Surveys
Explore various methods to distribute surveys and gather valuable feedback from your audience.
Sending Email Surveys
Learn all about sending Email Surveys using Zonka Feedback 📧
Sending SMS Surveys
Reach out to your customers via text message and get quick responses with Zonka Feedback SMS surveys.
Taking Feedback on Web
Learn to collect feedback from website visitors and gauge their experience with web widgets.
Offline & Kiosks Surveys
Know how to gather feedback in-person with offline and kiosk survey options.
Survey & CX Automation
Automate your survey and CX processes to save time and increase efficiency.
Closing the Loop via Response Inbox
View responses in real-time, take action and Close the Feedback Loop with Zonka Feedback 🔄
Reporting and Analytics
Learn all about Zonka Feedback's Survey & Feedback Reports and Analytics 📈
Contacts and List Management
Know all about Contacts, Contact Attributes and Contact Lists in Zonka Feedback 👩💼👨💼
Working with Location-Based Surveys
Have multiple business locations, outlets or centers? Set up them easily in your Zonka Feedback to take feedback and look at location-based reports. 🌍📍
Apps & Integrations
Integrations make it possible (and easy) to work with different tools. Zonka Feedbscn has APIs, Webhooks and plug and okay integrations with many tools to make it easy for you to connect the tools you use with Zonka Feedback and set up workflows. Learn all about the integrations, what the integrations can do, and how to set them up. 🔗
User Management and Inviting your Team
Add and Manage Users in your Team 👥
Working with Company Settings
Learn all about Company Settings ⚙️
My Profile, Alerts and Digest
Manage your profile, alerts, and digests for seamless survey and feedback management.
Zonka for Webex
Learn how to integrate Zonka with Webex to conduct surveys during virtual meetings and events.