In Zonka Feedback, you can create multilingual surveys by adding Survey Languages to your survey and adding your own translations to it. Multilingual Surveys are very helpful if your audience speaks different languages. This way you can reach all your audience using the same survey, while they can give responses to you in the language that they know and are most comfortable in. Once you get the Responses, you can analyze them all together. 

In this section

Add a Language to your Survey

By default, all new Surveys you create are in the English Language. You can add more languages to your Survey or create a Survey in a different language and remove English from it completely.

To add Language to your Survey, follow these steps. 

  1. Navigate to Surveys and click to open the Survey to which you'd like to add Languages. 

  2. Go to Build from the top navigation to edit the Survey in the Survey Builder.

  3. Click the Settings from the sub-menu of the Survey Builder. 

  4. Go to Survey Languages

  5. Scroll down to Add/Remove Languages and check the languages you'd like to add to your Survey. 

  6. Once done, click on Close

Note: When you add a new language, all the language translations of the Default Language get copied in the new language and can be edited anytime. The Language Translations don't take place automatically and have to be added by you manually.

Changing Default Language in Survey

Even after you add another language, by default your Survey Default Language remains English. You can change the Default Language in the Survey anytime.

To change the Default Language in your Survey, follow these steps.

  1. Navigate to Surveys and click to open the Survey for which you'd like to change Default Language.

  2. Go to Build from the top navigation to edit the Survey in the Survey Builder.

  3. Click the Settings from the sub-menu of the Survey Builder.

  4. Go to Survey Languages.

  5. Scroll down to Add/Remove Languages and check the languages you'd like to add to your Survey.

  6. Once done, click on the Make Default link next to the language you'd like to make the default for the survey. Close the tab once done.

Note: You cannot remove the Default Language in the Survey. To remove a Language that is Default, you'd have to first make another language as Default.

Add Language Translations to your Survey

To add Language translations, follow these steps. 

  1. On the top right-hand corner, beside the Edit Survey Theme icon, you will find a drop-down to select the language in which you would like to convert/create the survey. 

  2. Now for creating the survey in a new language hover over the questions and click on the Edit icon.

  3. Edit all the text changes on the right-hand side. Start entering the text in the selected language to create a multi-lingual survey form.

Note: Besides the language drop-down menu, you will find an option 'Edit'
The Edit option redirects you to the language setting pop-up wherein you can further change or choose your desired language, or change the language selector option display in the survey.

Language Switch Button

Add a Language Switch Button to the Welcome Screen or all Screens of the Survey.

  • Welcome Screen: In this display, the option to choose the desired survey language appears as a button on the top left-hand corner of the survey screen. Toggle the options below to choose from Only Intro (the button will appear only on the intro screen of the survey) & All Screens (the button will appear on all screens of the survey).

  • All screens of the survey: In this display, the option to choose the survey language appears on a separate screen before starting the survey. Toggle the options below to choose from Before Intro (the screen will appear before the intro screen of the survey) & After Intro (the screen will appear after the intro screen of the survey).

ProTip - It's better to have the button on the welcome screen as it can be be convenient for your customers to select and answer all the questions.

Language Switch Screen

Display a screen with all Survey Languages listed for respondents to choose from. Choose if the Language Switch Screen should be displayed before or after the Welcome Screen.

Note - In case the Welcome Screen is off, the Language Switch Screen will be displayed before the first survey screen.

Languages Supported by Zonka Feedback

The following languages are currently supported by Zonka Feedback Surveys currently. If you're looking for more languages, we can definitely look into it. Contact us at hello@zonkafeedback.com for the same.

English

Arabic

Bengali

Portuguese (European)

Portuguese (Brazilian)

Marathi

Malayalam

Spanish (Latin)

Spanish (European)

German

Danish

Azerbaijani

Indonesian

Vietnamese

Gujarati

French

French (Canadian)

Telugu

Hindi

Italian

Hungarian

Haitian Creole

Norwegian

Russian

Swedish

Dutch

Finnish

Punjabi

Romanian

Malay

Tamil

Japanese

Odia

Burmese

Chinese

Korean

Kannada

Thai

FAQs: Multilingual Surveys in Zonka Feedback

Does choosing the desired language in the Survey Builder automatically translate my default language in the Builder?

No, it doesn't. In Zonka Feedback, selecting and adding a new language in your Survey means that the Survey now has an option to add the translations for the new language. You can choose the language added and add the translations.

Note: Be sure of selecting the right language from the top right-hand side while adding translations.

Which plans support Multilingual Surveys in Zonka Feedback?

The Multilingual Surveys are supported in Professional, Growth, and Enterprise Plans. Multilingual Surveys are not supported in the Essential Plan.

Does Zonka Feedback support Right-to-Left Languages?

Yes, we support Right to Left Languages in Surveys. You can use both Right-to-Left and Left-to-Right languages together in a survey.

How to view Comments in different Languages in Exported Survey Responses from Zonka Feedback?

When the responses are downloaded in CSV format and viewed in Excel, sometimes Excel does not open the file in the correct language encoding. So the comments in non-English languages appear as codes instead of the correct translation. To make the encoding correct and view comments properly, follow the below steps:

  1. Open Microsoft Excel and on the top navigation bar, go to the Data section.

  2. Choose the option 'From Text' from the top. A pop-up appears to choose the CSV file and open it. Open the file

  3. You get a pop-up with the heading 'Text Import Wizard - Step 1 of 3'.

  4. In the pop-up, under Original Data Type, choose the option 'Delimited' as the file type. And in the File Origin dropdown menu, choose the option '65001: Unicode (UTF-8)'. Click Next.

  5. Under the Delimiters section, check 'Comma' and make sure the other options are unchecked. Click Next and in the final step click 'Finish'.

  6. After clicking on Finish, you get a small pop-up 'Import Data'. Choose the option as 'New Worksheet' and select OK.

The CSV file opens up in a new tab with corrected encoding and correct language formatting.

Note:- The above instructions are for Microsoft Excel 2007 version. The steps may slightly vary from version to version of Microsoft Office.

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