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Multilingual Surveys in Zonka Feedback 🌐
Multilingual Surveys in Zonka Feedback 🌐

Ask questions in the language your customers know and understand. Create Multilingual Surveys with Zonka Feedback 🌐

Sonika Mehta avatar
Written by Sonika Mehta
Updated over a week ago

In Zonka Feedback, you can create multilingual surveys by adding Survey Languages to your survey and adding your own translations to it. Multilingual Surveys are very helpful if your audience speaks different languages. This way you can reach all your audience using the same survey, while they can give responses to you in the language that they know and are most comfortable in. Once you get the Responses, you can analyze them all together. 

In this section

Add a Language to the Survey

By default, all new Surveys you create are in the English Language. You can add more languages to your Survey or create a Survey in a different language and remove English from it completely.

To add Language to your Survey, follow these steps:

  1. Navigate to the dashboard/home and click to open the survey to which you'd like to add Languages.

  2. Go to ‘Build’ from the top navigation to edit the Survey in the Survey Builder.

  3. Once in the Survey Builder, navigate to the ‘Languages’ tab to change the look and feel of the survey.

  4. Click on “+Add Language" option to add more languages to the survey.

  5. Choose the language(s) you’d like to add to the survey and save

Note: When you add a new language, all the language translations of the Default Language get copied in the new language and can be edited anytime. The Language Translations don't take place automatically and have to be added by you manually.

Changing Default Language in Survey

Even after you add another language, by default your Survey’s Default Language remains English. You can change the Default Language in the Survey anytime.
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To change the Default Language in your Survey, follow these steps.

  1. Navigate to the dashboard/home and click to open the survey to which you'd like to add Languages.

  2. Go to ‘Build’ from the top navigation to edit the Survey in the Survey Builder.

  3. Once in the Survey Builder, navigate to the ‘Languages’ tab to change the look and feel of the survey.

  4. Click on “+Add Language’ option to add more languages to the survey.

  5. Choose the language(s) you’d like to add to the survey.

  6. Once done, click on the “Make Default” button next to the language you'd like to make the default for the survey.

  7. Close the tab once done.

Note: You cannot remove the Default Language in the Survey. To remove a Language that is Default, you'd have to first make another language as Default.

Add Language Translations to your Survey

To add Language translations, follow these steps.

  1. Click on “+Add Language” and choose the languages in which you would like to translate or create the survey.

  2. To create the survey in a new language, select the new language and then click on the questions you'd like to translate.

  3. Translate all the text changes on the right-hand side where the new language is displayed. Start entering the text in the selected language to create a multi-lingual survey form.

Language Switch Options

Choose Survey Languages and Display Options to switch language for respondents. You can find this language switch options from the ‘Language settings’ next to the Language text.

  • Language Switch Button — Add a Language Switch Button to the Welcome Screen or all Screens of the Survey.

    • Welcome Screen: In this display, the option to choose the desired survey language appears as a button on the bottom left-hand corner of the survey screen. Toggle the options below to choose from Only Intro (the button will appear only on the intro screen of the survey).

    • All screens of the survey: In this display, the option to choose the survey language appears as a button on the bottom left-hand corner of the survey screen. The button will appear on all Survey Screens, including the Welcome Screen.

  • Language Switch Screen — Display a screen with all Survey Languages listed for respondents to choose from. Choose if the Language Switch Screen should be displayed before or after the Welcome Screen.

Note: In case the Welcome Screen is off, the Language Switch Screen will be displayed before the first survey screen.

Languages Supported by Zonka Feedback

The following languages are currently supported by Zonka Feedback Surveys currently. If you're looking for more languages, we can definitely look into it. Contact us at hello@zonkafeedback.com for the same.

Afrikaans

Arabic

Azerbaijani

Bengali

Bulgarian

Burmese

Canadian French

Cantonese

Chinese

Chinese (Traditional)

Croatian

Cymraeg

Czech

Danish

Dhivehi

Dutch

English

Finnish

French

Gaeilge

German

Gujarati

Haitian Creole

Hebrew

Hindi

Hmong

Hungarian

Indonesian

Italian

Japanese

Kannada

Korean

Macedonian

Malay

Malayalam

Maltese

Marathi

Nepali

Norwegian

Odia

Polish

Portuguese (Brazilian)

Portuguese (European)

Punjabi

Romanian

Russian

Serbian

Slovenian

Solvakia

Somali

Spanish (European)

Spanish (Latin)

Swedish

Tamil

Telugu

Thai

Turkish

Vietnamese

FAQs: Multilingual Surveys in Zonka Feedback

  1. Does choosing the desired language in the Survey Builder automatically translate my default language in the Builder?
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    No, it doesn't. In Zonka Feedback, selecting and adding a new language in your Survey means that the Survey now has an option to add the translations for the new language. You can choose the language added and add the translations.
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  2. Which plans support Multilingual Surveys in Zonka Feedback?
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    The Multilingual Surveys are supported in all our plans.
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  3. Does Zonka Feedback support Right-to-Left Languages?
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    Yes, we support Right to Left Languages in Surveys. You can use both Right-to-Left and Left-to-Right languages together in a survey.
    ​

  4. How to view Comments in different Languages in Exported Survey Responses from Zonka Feedback?
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    When the responses are downloaded in CSV format and viewed in Excel, sometimes Excel does not open the file in the correct language encoding. So the comments in non-English languages appear as codes instead of the correct translation. To make the encoding correct and view comments properly, follow the below steps:
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    1. Open Microsoft Excel and on the top navigation bar, go to the Data section.

    2. Choose the option 'From Text' from the top. A pop-up appears to choose the CSV file and open it. Open the file.

    3. You get a pop-up with the heading 'Text Import Wizard - Step 1 of 3'.

    4. In the pop-up, under Original Data Type, choose the option 'Delimited' as the file type. And in the File Origin dropdown menu, choose the option '65001: Unicode (UTF-8)'. Click Next.

    5. Under the Delimiters section, check 'Comma' and make sure the other options are unchecked. Click Next and in the final step click 'Finish'.

    6. After clicking on Finish, you get a small pop-up 'Import Data'. Choose the option as 'New Worksheet' and select OK.
      ​

    The CSV file opens up in a new tab with corrected encoding and correct language formatting.
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    Note:- The above instructions are for Microsoft Excel 2007 version. The steps may slightly vary from version to version of Microsoft Office.

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