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Survey Question Types

Let's dive deeper into the Survey Question Types and the know more about the questions.

Sonika Mehta avatar
Written by Sonika Mehta
Updated over a week ago

While creating your survey, you can choose from a lot of different Survey Question Types available.

In your Zonka Feedback surveys, you can add as many questions as you like. There is no limit on the number of survey questions that can be added.

Let's dive deeper into the Survey Question Types and the know more about the questions.

These Survey Questions are divided into different categories:

All Question Types:

  1. Choices

  2. Text and Input

  3. Form Elements

  4. Rating and Scales

  5. Files and Image

  6. Entities

  7. Legal and Signature

Contact Information:

  1. Standard Properties

  2. Custom Properties

Question Types

Question Type



Button Choice

It allows you to select multiple options displayed as clickable buttons, allowing them to select one choice quickly and intuitively.

Radio Buttons

It allows you to select a single option among multiple options.

Radio Button questions are best for asking
yes or no answers.


This type of question is a closed-ended question that provides the respondent with a pick list of various possible answer options for the question. Respondents can only select one answer from the Dropdown question.


It allows you to select more than one option among the given multiple options.

Checkbox questions are ideal to use in your survey when your question can have more than one answer.

Picture Choice

It allows you to give a pictorial representation of the options that are added in a question.

Text and Input

Text Box

Let people respond with a longer, open-ended answer.


The Date question allows you to pick a date from a given calendar.

This is ideal to use in your survey when you want to know a specific date from your respondents.

Form Elements


You can add multiple questions in one single screen.


It allows you to add a header section in the survey template. It can also be used to split the survey form into sections that can have a different question format as well as give description.

Rating and Scales


This question is for the Net Promoter Score category. The customer chooses the scale and it measures customer loyalty and likelihood to recommend your business.


CSAT stands for Customer Satisfaction Score and it, like the name implies, is a Customer Experience metric that directly measures customer satisfaction levels.

CSAT questions are ideal to use in your survey when you want to see
how happy clients are with an action your business took, or certain aspects of your products/services.


CES stands for Customer Effort Score. This market standard is very important in order to reveal the effort applied by the customer while dealing with your company.

It is a type of customer satisfaction measurement that measures
how much effort your customers have to put in getting their issues solved.


In the rating type question, you can choose between different styles such as Button Rating, Picture Rating, Heart Rating, Circle Rating, Star Rating, Emotion Rating, and Radio Rating to express their opinion or feedback.

Rating 7 Emotions

The Rating 7 Emotions question allows you to take responses from respondents on a 7 scale parameter using Emotions.

01-10 Scale

In this respondents are asked to rate something on a scale from 1 to 10. This scale typically represents a range of opinions or experiences, with 1 usually indicating the lowest or least favorable response, and 10 indicating the highest or most favorable response.


The Ranking question allows you to ask respondents to compare items to each other by placing them in order of preference.
Later while analyzing the results in the reports section you can analyze the most preferred answer choice.

Files and Image

Image Capture

It allows respondents to upload or capture images using their device's camera or by selecting images from their gallery. This is commonly used to collect visual feedback, evidence, or documentation from respondents, enhancing the richness and context of survey data.


Team Name

This prompts respondents to input or select a name for their team. This question type is commonly used in group-based or team-oriented surveys, such as those related to team building exercises, sports competitions, or organizational assessments.

Legal and Signature

Terms and Conditions

The Legal Terms question allows you to add legal terms and conditions a respondent should abide by if he/she proceeds to submit the feedback.

Contact Information

Standard Properties

Custom Properties (You can create as many custom properties as needed based on your specific data requirements)

Full Name


First Name


Last Name




External ID


Mobile Number




Time Zone


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