Zonka Feedback

Customize fonts, colors, logos, and layouts with Zonka Feedback’s Survey Theme to create branded, professional surveys.

Survey Themes & branding

Create multilingual surveys in Zonka Feedback with AI translation and 30+ language support to collect global feedback effortlessly.

Multilingual Surveys in Zonka feedback

Create smart, personalized survey flows in Zonka Feedback with logic, branching, and redirection.

Survey Logic & Branching

Automatically redirect respondents to location-specific surveys or URLs in Zonka Feedback with Location-Based Redirection Logic.

Location-based Survey Redirection Logic

Manage Basic, Online, and Offline Survey Settings in Zonka Feedback to control survey behavior, branding, and response collection.

Survey Settings

Abhishek

Sonika Mehta

Prabhdeep Kaur

Collect insights at every touchpoint to optimize experiences and enhance the entire customer journey.

Feedback and Survey Management

Easily create branded surveys in Zonka Feedback with the powerful Survey Builder tool.

Creating a survey

Creating Surveys

Learn about all the survey question types available in Zonka Feedback to create effective surveys.

Survey Question Types

Organize and structure your Zonka Feedback surveys with Section Breaks to improve clarity, flow, and respondent experience.

Section Break

Use the Text Box question in Zonka Feedback to collect open-ended, qualitative responses and gain deeper insights from your audience.

Text Box

Use the Dropdown question in Zonka Feedback to display a scrollable list of options for compact, single-choice answers in your surveys.

Dropdown

Collect single-select responses with visible options using the Radio Buttons question in Zonka Feedback.

Radio Buttons

Use Picture Choice in Zonka Feedback to collect visual-based responses with interactive image options.

Picture Choice

Collect accurate date inputs in your surveys using Zonka Feedback’s Date question with a simple calendar picker.

Date

Checkbox

Let respondents prioritize their choices with Ranking questions in Zonka Feedback using a simple drag-and-drop interface.

Ranking

Use the Legal Terms question in Zonka Feedback to display terms and collect required consent from respondents.

Legal Terms

Use the Image Capture question in Zonka Feedback to collect photos directly from respondents for visual feedback and documentation.

Image Capture

Use the Matrix / Rating Scale question in Zonka Feedback to collect structured ratings across multiple items in a single view.

Matrix/ Rating Scale

Capture quick sentiment feedback using the 3-point Rating Scale in Zonka Feedback for simple, visual responses.

Rating 3 Scale

Use the 4-point Rating Scale in Zonka Feedback to gather decisive, structured feedback without neutral responses.

Rating 4 Scale

Use the 5-point Rating Scale in Zonka Feedback to collect balanced satisfaction ratings with customizable labels and icons.

Rating 5 Scale

Use the 7 Emotions Rating Scale in Zonka Feedback to capture detailed emotional responses through a visual, emoji-based experience scale.

Rating 7 Emotions

Measure customer satisfaction easily with CSAT in Zonka Feedback using customizable scales and real-time insights.

CSAT

Measure customer loyalty and advocacy with NPS in Zonka Feedback using the 0–10 recommendation scale.

Measure customer effort with CES in Zonka Feedback to track ease of interactions and reduce friction in customer journeys.

Collect structured first and last names in surveys using the Full Name question in Zonka Feedback for clean and organized contact data.

Full Name

Use the Last Name question in Zonka Feedback to collect structured surname data and build complete customer contact records.

Last Name

Use the Email question in Zonka Feedback to capture valid respondent email addresses with built-in validation and CRM sync.

Email

Capture unique IDs like customer or employee numbers with the External ID question in Zonka Feedback.

External ID

Use the Gender question in Zonka Feedback to capture demographic details and personalize customer or employee experiences.

Gender

Capture validated phone numbers with the Mobile Number question in Zonka Feedback for SMS surveys and contact records.

Mobile Number

Types of questions in Zonka Feedback platform

Question Types

Learn the different ways how you can distribute your surveys and get feedback

Ways to Distribute your Surveys

Explore various methods to distribute surveys and gather valuable feedback from your audience.

Distributing your Surveys

Learn all about sending Email Surveys using Zonka Feedback 📧

Sending Email Surveys

Cheat-sheet to get started with Email Surveys 📧

Getting Started with Email Surveys in Zonka Feedback

Editing Email Survey Template

Getting Started

Send Options and setting Reminder in Email Surveys

How to upload Contacts to send Email Surveys?

Scheduling Email Surveys

Setup Email Surveys via APIs

Manage multiple email addresses in Zonka Feedback to personalize survey communications and boost engagement.

Using Multiple Email Addresses in Zonka Feedback

Ways of Sending Email Surveys

Learn how to add a survey within your Email Signature and get feedback from within your emails 📧

Email Signature Survey 📧

Embedding Survey Question in Email Surveys

Types of Email Surveys

Learn how to access and analyze Email Logs in Zonka Feedback to track sent, opened, and responded survey emails with detailed and summary reports.

Email Logs

More about Email Surveys

Reach out to your customers via text message and get quick responses with Zonka Feedback SMS surveys.

Sending SMS Surveys

Reach out to your customers via SMS Surveys. Learn how to get start collecting feedback through SMSes using Zonka Feedback

Getting Started with SMS Surveys in Zonka Feedback

Learn how to send SMS Surveys from the platform

Sending SMS Surveys from Zonka Feedback Platform

Learn how to trigger SMS Surveys from 3rd party tools and platforms

Triggering SMS Surveys with Integrations

Learn how to trigger and automate Zonka Feedback SMS Surveys by using APIs

Automating SMS Surveys with APIs

Learn different ways of uploading contacts to send SMS Surveys

Uploading Contacts to send SMS Surveys

Learn how to schedule SMS Surveys with Zonka Feedback

Scheduling SMS Surveys

Create surveys and send SMS Surveys while maintaining respondents' anonymity

Sending Anonymous SMS Surveys

Ways of Sending SMS Surveys

Learn how to start sending SMS Surveys by using Zonka Feedback's SMS Gateway.

Connecting Zonka Feedback's SMS Gateway to send SMS Surveys

Learn how to connect your own SMS Gateway Accounts to Zonka Feedback.

Connect your own SMS Gateway Account to send SMS Surveys

SMS Gateway Options

Send SMS surveys through text messages to recipients in over 100 countries using our SMS credit system.

What are SMS Credits?

Track your SMS Surveys and view their effectiveness with SMS Survey Logs

SMS Survey Logs

White Label your SMS Surveys with customized Sender IDs

White-Labelling your Zonka Feedback SMS Surveys (Setting SMS Header)

More about SMS Surveys

Master WhatsApp Surveys with Zonka Feedback to gather customer insights seamlessly and boost engagement.

Sending WhatsApp Surveys

Reach out to your customers via WhatsApp Surveys. Learn how to get start collecting feedback through WhatsApp using Zonka Feedback

Getting Started with WhatsApp Surveys

Learn how to configure WhatsApp templates in Zonka Feedback to send personalized and engaging survey messages seamlessly.

How to Configure a Template for WhatsApp Surveys

Learn how to send WhatsApp Surveys from the platform

Sending WhatsApp Surveys from Zonka Feedback Platform

Learn how to trigger WhatsApp Surveys from 3rd party tools and platforms

Triggering WhatsApp Surveys with Integrations

Learn how to trigger and automate Zonka Feedback WhatsApp Surveys by using APIs

Automating WhatsApp Surveys with APIs

Learn different ways of uploading contacts to send WhatsApp Surveys

Uploading Contacts to send WhatsApp Surveys

Learn how to schedule WhatsApp Surveys with Zonka Feedback

Scheduling WhatsApp Surveys

Ways of Sending WhatsApp Surveys

Track your WhatsApp Surveys and view their effectiveness with WhatsApp Survey Logs

WhatsApp Survey Logs

More about WhatsApp Surveys

Learn to collect feedback from website visitors and gauge their experience with web widgets. 

Taking Feedback on Web

Gather quick and easy feedback from visitors on your website and users within your app with Zonka Feedback Web Feedback Platform.

Getting Started with Website Feedback 🌐

Learn how to install JS Client Code to your Website or In-App or In-Product to display and trigger Zonka Feedback Surveys. 🖥️

Installing Website Surveys using JS Client Code

Learn how to install Web Widgets and Microsurveys in your website and platform with the Google Tag Manager

Install Web Widgets with Google Tag Manager

Learn all about Survey Web Widgets — Side Tab Feedback Button, Popup Surveys Popover Surveys, Slide Up Surveys and Bottom Bar Surveys.

Web Survey Widgets 💬

Learn all about Embedded Surveys — their use case and how to add them to your website or in-app.

Embed Surveys 🗒️

Share your survey with a link or a scannable QR code anywhere by an easy copy and paste.

Link Surveys 🔗

Micro Surveys 💬

Types of Website Surveys

Learn how to target your web surveys to the right pages in your website and in-product

Targeting Web Surveys on Website and In-Product

Learn how to trigger survey widgets like Popups and Slideups based on user actions and events on your website or app.

Triggering Web Widgets Based on User Events

Website Survey Settings

Get Zonka Feedback App for Android Tablets & Smartphones 📱

Getting started with Offline & Kiosk Surveys

Get Zonka Feedback App for Android Tablets & Smartphones

Setting up Kiosk Mode in Android Feedback App

Get Zonka Feedback App for iPhone & iPads 📱

Setting up Kiosk Mode in iPhone & iPad Feedback App

Viewing Device Activity and Monitoring on Web App

Collecting Responses in Android App

Know how to gather feedback in-person with offline and kiosk survey options. 

Offline & Kiosks Surveys 

Collect instant one click feedback inside your android application wherever and whenever.

Mobile Surveys using Zonka's In-App SDKs

Mobile SDK

A roundup of all the current and a few upcoming integrations with Zonka Feedback. 🔗

Zonka Feedback Integrations Overview 🔗

Send automated Surveys to Customers on Zendesk and create tickets based on Survey Responses with Zendesk and Zonka Feedback Integration. 📝

Integrate Zendesk with Zonka Feedback 📝

With the HubSpot x Zonka Feedback Integration, you can create and update HubSpot Objects (Contacts, Companies, Deals, and Custom Objects) with Survey Responses, and sync data and scores back to…

Integrate HubSpot with Zonka Feedback 🧑‍🦰🧑‍🦱

Get real-time Alerts and Custom Notifications on Slack. Send Surveys to Slack Channels and Users with Zonka Feedback Integrations. 💬

Integrate Slack with Zonka Feedback 💬

Automate adding new Zonka Feedback Survey Responses to Google Sheets. 📝

Integrate Google Sheets with Zonka Feedback 📝

Automate adding new Survey Respondents (Contacts) from Zonka Feedback to Mailchimp Audiences and Contact List 📭

Integrate Mailchimp with Zonka Feedback 📭

Send Post Purchase Surveys to customers directly after purchase on your Shopify Store with Zonka Feedback and Shopify Integration. 🛒

Integrate Shopify with Zonka Feedback 🛒

Automate adding new Survey Respondents (Contacts) from Zonka Feedback to Constant Contact 📭

Integrate Constant Contact with Zonka Feedback 📭

Integrate Freshdesk with Zonka Feedback📝

Follow up with customers who have filled Zonka Feedback Surveys from within Front App with Front & Zonka Feedback Integration. 📝

Integrate Front with Zonka Feedback 📝

Turn Zonka Feedback Survey responses as fields in your Airtable database.

Integrate Airtable with Zonka Feedback

Turn Zonka Feedback Survey Contacts as Leads and Deals in Pipedrive. Add information from Zonka Feedback Responses to Pipedrive Leads🧑‍💼

Integrate Pipedrive with Zonka Feedback 🧑‍💼

Send survey embedded emails to Customers and create conversations in  Help Scout with this integration 📝

Integrate Help Scout with Zonka Feedback

Conduct post meeting surveys and take post meeting feedback with the Zoom and Zonka Feedback Integration. 🤝

Integrate Zoom with Zonka Feedback 🤝

Integrations make it possible (and easy) to work with different tools. Zonka Feedbscn has APIs, Webhooks and plug and okay integrations with many tools to make it easy for you to connect the tools you use with Zonka Feedback and set up workflows. Learn all about the integrations, what the integrations can do, and how to set them up. 🔗