Zonka Feedback's every plan allows you to have a certain number of Device Licenses. You need to have one Device License for every device you use with us.

With Zonka Feedback's Device management, you can view and monitor your device activity from your web application. To view all the devices associated with your account, Go to Manage > Devices.

The device tracking page will give you the number of devices and will show you:

  • The device name

  • The App status - Online, Offline, Preview mode, dashboard or Logged out.

  • The device battery status.

  • The last communication along with the date and time.

  • The name of the current Survey active in the device.

  • The overall Stats - total number of responses and Uptime of the device.

DEVICE DETAILS

To get detailed specifications of your device, select the device and you find the below details at the left-hand side,

  • Battery

  • Current Survey

  • Total Responses Today

  • Last Logged In User

  • Unique ID

  • Time Zone

  • Added on

  • App Version

  • Location

  • Device Name

  • Device Description

On the right side, you find 4 main options,

1. Sync History

In this section, you will find,

  • The name of the survey - The name of the survey that is active on your device.

  • The IP address of the device - The IP address of the device that has logged into your Zonka Feedback account.

  • The assigned location - This is the location that you have created in Zonka Feedback.

  • The sync type - There are 2 types of sync Auto and Manual. When the sync happens automatically with the net connection it is called Auto type sync and when we manually click on the 'Sync to server' in the device that those are categorized as Manual.

  • The date and time of sync - This helps you to know the date and time of the response sync that took place.

2. Access Log -

In this section, you will find,

  • Username - Name of the device user who logged in.

  • IP Address - This gives the IP address of the device user who logged into your account.

  • Date and time - This helps you to know the date and time of when the user had logged into your device.

3. Uptime

In this section, you will find,

  • Start date - The date when the uptime calculation was started.

  • End date - The date when the uptime calculation was ended.

  • Uptime - It is the total number of seconds taken by the system to respond or start an action.

4. Responses
In this section, you will find,

  • Date - The date on which the responses were collected.

  • The total number of responses - The number of responses synced against that particular date.

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