Zonka Feedback's Slack Integration enables you to send your Zonka Feedback Responses directly to Slack Channels and Users based on various conditions and share those responses with your entire team. Using this integration you can also send Surveys to your team directly on Slack.
In this section
What do you need for this integration?
A Zonka Feedback Account - any plan
A Slack Account - any plan
Setting up the Slack Integration with Zonka Feedback
Choose a Survey from Survey List View and head to the Integrations tab from the top navigation.
Click on 'Connect' in Slack
Next, you will see the Slack Integrations Detail Page where you can click to 'Connect to Slack' to connect your Zonka Feedback Account.
You’ll be redirected to Slack. If you're not logged in, you will have to log in at this step. Alternatively, if you're logged in, you can choose the workspace/team.
Once chosen, you will see an Authorization Screen. Click on 'Allow' to give permission to Zonka Feedback to access your Slack workspace.
You’ll be directed back to Zonka Feedback. Now you can enable Slack for Custom Alerts, for Survey Distribution, and for Response Notifications.
Enabling Slack Notifications for all new Zonka Feedback Survey Responses
With the Slack and Zonka Feedback Integration, you can enable Notifications for particular Slack Users or Slack Channels to receive a real-time notification for all new Survey Responses. This is extremely handy as it eliminates your need to check new Survey Responses on Zonka Feedback platform or via Email.
What do you see in the Slack Notification for the new Survey Response?
You're able to see the following information when you enable Slack Notifications for Users and Channels for new Survey Response on Zonka Feedback.
CX Metrics (if being measured in the Survey): This includes NPS, CES and CSAT Scores.
Survey Response with all Surveys Questions and Responses
Link to View Response: This will take you directly to the Response Detail in your Zonka Feedback Account
How to enable, modify and remove Slack Notifications for new Survey Responses?
Once you have Connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable or modify notifications for
Choose Settings to manage the Slack Notifications
Turn on 'Send Slack notifications for all new responses for this survey'
Select Slack Channels to notify (leave it blank if you wish to not send notifications to Slack Channels)
Select Slack Users to notify (leave it blank if you wish to not send notifications to individual Slack Users)
Click on Save
To modify or remove Slack Notifications, repeat the process and modify the Slack Users or Channels or remove them completely. Click on Save once done to save your changes.
Here's an example of the Slack Notification for a New Survey Responses:
Enabling Slack for Custom Alerts for Zonka Feedback Survey Responses
With the Slack and Zonka Feedback Integration, you can configure Custom Alerts for Survey Responses based on different conditions and filters. These will be sent to Slack Channels or Slack Users, or both, as soon as the Survey Response is received.
The Custom Alerts are very useful when you want to keep your team notified of responses based on certain conditions. It is also very handy when you want different teams and Users to be notified on different conditions of the Survey Response.
Multiple Custom Alerts can be set for notifications in Slack.
What can you choose in your Custom Alert?
Filters based on which the Custom Alert on Slack will be triggered. This includes filters from Survey Questions, Contact Attributes, and generic Zonka Feedback filters like Days, Users, Devices, Channels, Tags
Message to be received in Slack: This can be completely customized with placeholders.
Slack Channels and Slack Users where you'd like to send the Custom Alert Message when a new Survey Response is received which matches your Filters
Questions & Responses to view along with the Message. By default, you will receive the entire Survey Response with all Questions.
How to enable, modify and remove Slack Notifications for Custom Alerts for new Survey Responses?
Once you have Connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable Custom Alerts for
Choose Settings to manage the Slack Notifications
Turn on 'Enable Slack for Custom Alerts'
Go to Alerts from the top navigation
Choose Custom Alerts and click on Add Alert button
A side panel will open to Add New Alert. In it, select Notification Medium as Slack and turn it on
Add all the details for the New Alert. This includes: Alert Name, Filters/Conditions, Message to be sent in Slack, Slack Channels to notify, Slack Users to notify, and Questions you'd like to see with the notification.
Click on Save Alert at the bottom of the side panel to save the alert.
To modify, bring your mouseover to the Slack Alert set, click on the Edit button and make the changes. Once done, click on Save.
To delete or deactivate the Alert, click on the three-dot button next to the alert name. A dropdown will open, choose to Deactivate or Delete from there.
Here's an example of the Slack Notification for Custom Alerts:
Sending Zonka Feedback Survey Invitations in Slack
With the Slack and Zonka Feedback Integration, you can send your surveys through Slack. You can choose which surveys to distribute to Slack Channels and Slack Users. They receive a custom message with the survey link that they can open in their web or mobile browser to fill out the survey.
This is very helpful when you wish to send Surveys to your Teams in Slack or send Surveys to specific individuals.
How to enable, modify and remove Slack Notifications for Custom Alerts for new Survey Responses?
Once you have connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable Distribution of Surveys via Slack for that Survey
Choose Settings to manage the Slack Notifications
Turn on 'Enable Slack to distribute surveys'
Go to Distribute from the top navigation
Choose Slack and Compose Survey Invitation to send via Slack
While composing, you can modify the following: Message to send with the Survey Link, Slack Channels and Slack Users to send Surveys to
Once done, click on Send to trigger Surveys to Slack
Here's an example of Zonka Feedback sent to Slack Channel or User:
Removing Slack Integration
Anytime you want to remove the Slack Integration, you can do so easily. Here's how.
Go to Surveys > Integrations > Slack
Scroll down to the bottom and click on the link 'Remove Integration'. The Integration would be removed.
You can connect your Slack Account anytime later if you want to reconnect it.
FAQs: Slack integration with Zonka Feedback
Can I keep separate settings for Notifications, Custom Alerts and Distribute Surveys for different Surveys?
Yes. You will notice that the Integrations tab is inside the Survey and not globally available in your Zonka Feedback interface.
With the Slack integration, you can keep different settings for different Surveys. For instance, if you want to trigger Survey Response Notifications for Survey A and not for Survey B, you can set it on for Survey A and off for Survey B.
This gives you full control over how your Slack Integration works for different Surveys.
Can I connect different Slack workspaces for different Surveys?
Yes, you can connect different Slack workspaces for different Surveys and manage the integration and settings for Slack separately for separate Surveys. However, you will be able to see all Connected Slack workspaces while setting up the integration throughout your account in all surveys.
Can I connect different Slack workspaces for the same Survey?
Yes, you can connect different Slack workspaces for the same Survey. However, at any given time only one of these would be connected and active. Ensure that the correct Workspace is connected when setting up Slack Notifications, Custom Alerts, and Distributing the Surveys.
Can I send Zonka Feedback Notifications, Custom Alerts, and Zonka Feedback Surveys to Slack private channels?
No, the Slack integration works for Public Channels and Users. You cannot send Notifications, Custom Alerts, or Surveys to Private Channels.