Zonka Feedback's Slack Integration enables you to send your Zonka Feedback Responses directly to Slack Channels and Users based on various conditions and share those responses with your entire team. Using this integration you can also send Surveys to your team directly on Slack.
In this section
What do you need for this integration?
A Zonka Feedback Account - any plan
A Slack Account - any plan
Setting up the Slack Integration with Zonka Feedback
Choose a Survey from Survey List View and head to the Integrations tab from the top navigation.
Click on 'Connect' in Slack
Next, you will see the Slack Integrations Detail Page where you can click to 'Connect to Slack' to connect your Zonka Feedback Account.
You’ll be redirected to Slack. If you're not logged in, you will have to log in at this step. Alternatively, if you're logged in, you can choose the workspace/team.
Once chosen, you will see an Authorization Screen. Click on 'Allow' to give permission to Zonka Feedback to access your Slack workspace.
You’ll be directed back to Zonka Feedback. Now you can enable Slack for Workflows, for Survey Distribution, and for Response Notifications.
Enabling Slack Notifications for all new Zonka Feedback Survey Responses
With the Slack and Zonka Feedback Integration, you can enable Notifications for particular Slack Users or Slack Channels to receive a real-time notification for all new Survey Responses. This is extremely handy as it eliminates your need to check new Survey Responses on Zonka Feedback platform or via Email.
What do you see in the Slack Notification for the new Survey Response?
You're able to see the following information when you enable Slack Notifications for Users and Channels for new Survey Response on Zonka Feedback.
CX Metrics (if being measured in the Survey): This includes NPS, CES and CSAT Scores.
Survey Response with all Surveys Questions and Responses
Link to View Response: This will take you directly to the Response Detail in your Zonka Feedback Account
How to enable, modify and remove Slack Notifications for new Survey Responses?
Once you have Connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable or modify notifications for
Choose Settings to manage the Slack Notifications
Turn on 'Send Slack notifications for all new responses for this survey'
Select Slack Channels to notify (leave it blank if you wish to not send notifications to Slack Channels)
Select Slack Users to notify (leave it blank if you wish to not send notifications to individual Slack Users)
Click on Save
To modify or remove Slack Notifications, repeat the process and modify the Slack Users or Channels or remove them completely. Click on Save once done to save your changes.
Here's an example of the Slack Notification for a New Survey Responses:
Sending Zonka Feedback Slack Notifications to Private Channels
By default, the Slack integration works with Public Channels and Users. To send notifications to a Private Channel, you'll first need to invite the Zonka Feedback app to that channel. To add the Zonka Feedback app to your private channel(s):
Click the "View all members of this channel" button in the top right-hand corner of the channel page.
Click the "Integrations" button.
Click "Add apps."
Search for "Zonka Feedback" and click "Add."
Alternatively, you can simply type
/invite @Zonka Feedbackin the channel's message input box and hit Enter.
Once you've added the Zonka Feedback app to your private channel, head back to the Slack integration settings in Zonka Feedback (Surveys > Integrations > Slack), and you'll now see that private channel available in the dropdown. You can select this private channel, or any others that you've added the Zonka Feedback app to, to receive notifications whenever a response that meets your criteria is received.
If you ever want to remove the Zonka Feedback app from a private channel, click the "i" button again and choose "More," then choose "View apps in channel." From there, you can choose "Remove" next to the Zonka Feedback app.
Sending Recurring Digest Reports to Slack
With the Slack and Zonka Feedback Integration, you can send a scheduled digest of your survey's scores directly to Slack Channels and Users. Instead of tracking every individual response, your team receives a recurring digest of how the survey is performing — daily, weekly, or monthly.
This is very useful when you want your teams and leadership to stay on top of CX metrics like NPS, CES, and CSAT, along with AI-analyzed sentiment signals, without logging into the Zonka Feedback platform.
What can you include in your Digest Report?
Scores to include — choose one or more CX metric summaries based on what your survey measures:
Net Promoter Score summary — NPS score, plus the split of promoters, passives & detractors
Customer Effort Score summary — Average effort score & easy-vs-hard split
Customer Satisfaction summary — Overall CSAT & satisfied-vs-unsatisfied split
Show Sentiment data — include AI-analyzed signals from open-text answers in your digest. When enabled, you can choose which signals to include:
Intent — What customers want to do next, such as churn, renew, escalate, or recommend
Emotion — The emotional tone of responses, such as happy, frustrated, angry, or delighted
Urgency — How time-sensitive each response is — high, medium, or low
Channel & Users — the Slack Channels and Slack Users you'd like to send the Digest Report to.
Frequency & Reporting period — how often the digest is sent, and what data each digest covers:
Daily — sent every day. Choose the Reporting period:
Yesterday — covers the previous day
Last 7 days — includes data from the rolling 7-day period before each delivery date
Last 30 days — includes data from the rolling 30-day period before each delivery date
Weekly — sent every week on the day you choose (e.g., Monday). Choose the Reporting period:
Calendar week — covers the last complete Monday–Sunday week
Last 7 days — includes data from the rolling 7-day period before each delivery date
Monthly — sent every month on the date you choose (e.g., 1st). Choose the Reporting period:
Calendar month — covers the last complete calendar month (1st–last day)
Last 30 days — includes data from the rolling 30-day period before each delivery date
How to enable, modify and remove Recurring Digest Reports to Slack?
Once you have connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable Digest Reports for
Choose Settings to manage the Slack settings
Turn on 'Send recurring Digest Reports to Slack'
Under Scores to include, select the CX metric summaries you'd like in the digest — NPS, CES, and/or CSAT
Turn on Show Sentiment data if you'd like AI-analyzed signals from open-text answers, and choose from Intent, Emotion, and Urgency
Select the Slack Channels to send the Digest Report to
Select the Slack Users to send the Digest Report to
Choose the Frequency — Daily, Weekly, or Monthly
For Weekly, also choose the day to Send on (e.g., Monday)
For Monthly, also choose the date to Send on (e.g., 1st) using the date picker
Click on Save
To modify the Digest Report settings, repeat the process and change the scores, sentiment signals, Channels, Users, or Frequency. Click on Save once done.
To stop receiving Digest Reports, turn off the 'Send recurring Digest Reports to Slack' toggle and click on Save.
Enabling Slack for Workflows for Zonka Feedback Survey Responses
With the Slack and Zonka Feedback Integration, you can configure Workflows for Survey Responses based on different conditions and filters. These will be sent to Slack Channels or Slack Users, or both, as soon as the Survey Response is received.
The Workflows are very useful when you want to keep your team notified of responses based on certain conditions. It is also very handy when you want different teams and Users to be notified on different conditions of the Survey Response.
Multiple Workflows can be set for notifications in Slack.
What can you choose in your Workflows?
Filters based on which the Custom Alert on Slack will be triggered. This includes filters from Survey Questions, Contact Attributes, and generic Zonka Feedback filters like Days, Users, Devices, Channels, Tags
Message to be received in Slack: This can be completely customized with placeholders.
Slack Channels and Slack Users where you'd like to send the Custom Alert Message when a new Survey Response is received which matches your Filters
Questions & Responses to view along with the Message. By default, you will receive the entire Survey Response with all Questions.
How to enable, modify and remove Slack Notifications for Workflows for new Survey Responses?
Once you have Connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable Workflows for
Choose Settings to manage the Slack Notifications
Turn on 'Enable Slack for Workflows
Go to Alerts from the top navigation
Choose Workflows and click on Add Alert button
A side panel will open to Add New Alert. In it, select Notification Medium as Slack and turn it on
Add all the details for the New Alert. This includes: Alert Name, Filters/Conditions, Message to be sent in Slack, Slack Channels to notify, Slack Users to notify, and Questions you'd like to see with the notification.
Click on Save Alert at the bottom of the side panel to save the alert.
To modify, bring your mouseover to the Slack Alert set, click on the Edit button and make the changes. Once done, click on Save.
To delete or deactivate the Alert, click on the three-dot button next to the alert name. A dropdown will open, choose to Deactivate or Delete from there.
Here's an example of the Slack Notification for Workflows:
Sending Zonka Feedback Survey Invitations in Slack
With the Slack and Zonka Feedback Integration, you can send your surveys through Slack. You can choose which surveys to distribute to Slack Channels and Slack Users. They receive a custom message with the survey link that they can open in their web or mobile browser to fill out the survey.
This is very helpful when you wish to send Surveys to your Teams in Slack or send Surveys to specific individuals.
How to enable, modify and remove Slack Notifications for Workflows for new Survey Responses?
Once you have connected your Slack Workspace to your Zonka Feedback Account, go to Integrations within the Survey you'd like to enable Distribution of Surveys via Slack for that Survey
Choose Settings to manage the Slack Notifications
Turn on 'Enable Slack to distribute surveys'
Go to Distribute from the top navigation
Choose Slack and Compose Survey Invitation to send via Slack
While composing, you can modify the following: Message to send with the Survey Link, Slack Channels and Slack Users to send Surveys to
Once done, click on Send to trigger Surveys to Slack
Here's an example of Zonka Feedback sent to Slack Channel or User:
Removing Slack Integration
Anytime you want to remove the Slack Integration, you can do so easily. Here's how.
Go to Surveys > Integrations > Slack
Scroll down to the bottom and click on the link 'Remove Integration'. The Integration would be removed.
You can connect your Slack Account anytime later if you want to reconnect it.
FAQs: Slack integration with Zonka Feedback
Can I keep separate settings for Notifications, Workflows and Distribute Surveys for different Surveys?
Yes. You will notice that the Integrations tab is inside the Survey and not globally available in your Zonka Feedback interface.
With the Slack integration, you can keep different settings for different Surveys. For instance, if you want to trigger Survey Response Notifications for Survey A and not for Survey B, you can set it on for Survey A and off for Survey B.
This gives you full control over how your Slack Integration works for different Surveys.
Can I connect different Slack workspaces for different Surveys?
Yes, you can connect different Slack workspaces for different Surveys and manage the integration and settings for Slack separately for separate Surveys. However, you will be able to see all Connected Slack workspaces while setting up the integration throughout your account in all surveys.
Can I connect different Slack workspaces for the same Survey?
Yes, you can connect different Slack workspaces for the same Survey. However, at any given time only one of these would be connected and active. Ensure that the correct Workspace is connected when setting up Slack Notifications, Workflows, and Distributing the Surveys.
Can I send Zonka Feedback Notifications, Workflows, and Zonka Feedback Surveys to Slack private channels?
No, the Slack integration works for Public Channels and Users. You cannot send Notifications, Workflows, or Surveys to Private Channels.