Best Practices, Knowledge Base and Advice from Team Zonka

Getting Started

Cheat-sheet and pro-tips to getting started with Zonka Feedback, creating your account, navigating around and downloading Zonka Feedback Offline Apps.

By Sonika1 author6 articles

Creating and Customizing your Surveys

Learn how to easily create and customize Surveys and Feedback Forms with Zonka Feedback

By Sonika1 author40 articles

NPS Surveys & Best Practices

Learn about Net Promoter Score surveys and gain insights on best practices to improve customer satisfaction.

By Sonika1 author2 articles

Distributing your Surveys

Explore various methods to distribute surveys and gather valuable feedback from your audience.

By Sonika1 author1 article

Sending Email Surveys

Learn all about sending Email Surveys using Zonka Feedback 📧

By Sonika1 author9 articles

Sending SMS Surveys

Reach out to your customers via text message and get quick responses with Zonka Feedback SMS surveys.

By Sonika1 author12 articles

Taking Feedback on Web

Learn to collect feedback from website visitors and gauge their experience with web widgets.

By Sonika1 author6 articles

Offline & Kiosks Surveys

Know how to gather feedback in-person with offline and kiosk survey options.

By Sonika1 author5 articles

Survey & CX Automation

Automate your survey and CX processes to save time and increase efficiency.

By Sonika1 author3 articles

Closing the Loop via Response Inbox

View responses in real-time, take action and Close the Feedback Loop with Zonka Feedback 🔄

By Sonika1 author11 articles

Reporting and Analytics

Learn all about Zonka Feedback's Survey & Feedback Reports and Analytics 📈

By Sonika1 author9 articles

Contacts and List Management

Know all about Contacts, Contact Attributes and Contact Lists in Zonka Feedback 👩‍💼👨‍💼

By Sonika1 author14 articles

Working with Location-Based Surveys

Have multiple business locations, outlets or centers? Set up them easily in your Zonka Feedback to take feedback and look at location-based reports. 🌍📍

By Sonika1 author6 articles

Apps & Integrations

Integrations make it possible (and easy) to work with different tools. Zonka Feedbscn has APIs, Webhooks and plug and okay integrations with many tools to make it easy for you to connect the tools you use with Zonka Feedback and set up workflows. Learn all about the integrations, what the integrations can do, and how to set them up. 🔗

By Sonika1 author17 articles

User Management and Inviting your Team

Add and Manage Users in your Team 👥

By Sonika1 author9 articles

Working with Company Settings

Learn all about Company Settings ⚙️

By Sonika1 author11 articles

My Profile, Alerts and Digest

Manage your profile, alerts, and digests for seamless survey and feedback management.

By Sonika1 author6 articles

Zonka for Webex

Learn how to integrate Zonka with Webex to conduct surveys during virtual meetings and events.

By Sonika1 author1 article