The Rating 5 Scale question lets respondents select a score from 1 to 5, helping you measure satisfaction, quality, or experience in a clear and familiar format. It’s one of the most widely used rating types for both quick and detailed feedback.
Use Rating 5 Scale when:
You want to collect structured ratings
You’re measuring satisfaction, experience, or agreement
You need a balanced scale with a neutral midpoint
📌 Rating 5 Scale is available on all Zonka Feedback plans.
In this article
What is a Rating 5 Scale question?
Where to use it
How to add a Rating 5 Scale
Customization options
Things to keep in mind
What is a Rating 5 Scale question?
Shows 5 rating options in a row (e.g., 1–5 or Very Dissatisfied to Very Satisfied)
Supports visual icons like stars, smileys, thumbs, or numbers
Allows you to quantify experience and sentiment with ease
Where to use Rating 5 Scale
Customer satisfaction (CSAT)
Post-interaction or service feedback
Product reviews or usability ratings
Event, training, or staff evaluation
How to Add a Rating 5 Scale Question
To add a 5-point rating question to your survey:
Go to the Survey Hub and open the survey you want to edit.
Enter the Build section.
In the Question Types Panel, locate Rating 5 Scale under the CX Metrics or Ratings category.
Drag and drop the Rating 5 Scale question into your survey.
Click on the question to edit your question label (e.g., “How satisfied are you with our service?”) and customize the scale options.
Customization options
Question Label: E.g., “How satisfied are you with the service?”
Icons: Use stars, emojis, numbers, or custom visuals
Labels: Define start, middle, and end points (e.g., Poor to Excellent)
Make Required: Ensure it's answered before submission
Apply Logic: Trigger different follow-ups based on selected score
Things to keep in mind
Rating 5 Scale includes a neutral middle, making it ideal for balanced feedback
Easy to analyze and chart numerically
Can be combined with open-text questions to gather explanations
Frequently Asked Questions
Can I rename the scale values?
Yes, labels are fully customizable for each rating point.
Is the Rating 5 Scale mobile-friendly?
Absolutely. It works perfectly across all devices.
Can I use logic based on scores?
Yes, you can show or hide follow-up questions depending on the selected rating.