Image Capture Question in Zonka Feedback
The Image Capture question type allows survey respondents to take or upload a photo as part of their response. This is ideal for visual documentation, evidence collection, or gathering richer feedback during face-to-face, kiosk, or field surveys.
Use Image Capture when:
You want respondents to upload photos (e.g., ID proof, product images, receipts)
You're conducting field surveys, audits, or inspections
You need visual proof for issues, defects, or deliveries
📌 Image Capture is available on all Zonka Feedback plans.
In this article
What is Image Capture?
Where to use it
How to add an Image Capture question
Customization options
Things to keep in mind
What is Image Capture?
A question type that lets users click a photo using their device camera or upload an image file
Works across web, tablet, and mobile
Images are saved along with the survey response
Where to use Image Capture
Audits and inspections (e.g., store shelves, facility checks)
Customer complaints or issue reports with photos
Event check-ins or capturing identity documents
Product feedback with images
How to Add an Image Capture Question
To insert an Image Capture question into your Zonka Feedback survey:
Go to the Survey Hub and select the survey you'd like to edit.
Enter the Build section.
From the Question Types Panel, find and select Image Capture under the Input category.
Drag and drop the Image Capture question into your survey.
Click on the question to edit the label (e.g., "Upload a photo of the product received") and configure the settings.
Customization options
Question Label: Provide instructions (e.g., “Upload a photo of the product”)
Make it Required: Ensure submission only after an image is uploaded
Accept Input From:
Camera: Directly capture image using webcam or device camera
Gallery/File Upload: Choose from existing images
Apply Logic: Trigger follow-ups based on image upload or skip if skipped
Things to keep in mind
Works best on mobile and tablet devices with camera access
Supports common formats like JPG, PNG
Image files are securely stored and available for viewing/download in response data
Use clear labels to instruct users on what image to capture
Frequently Asked Questions
Can respondents use their phone camera to capture images?
Yes, the Image Capture question supports camera access on mobile devices.
Is there a size limit for image uploads?
Images up to 5MB are supported per response (optimize for mobile users).
Where can I view the uploaded images?
Uploaded images are available in the Response Inbox and individual response reports.