Text Box Question in Zonka Feedback
The Text Box question type in Zonka Feedback allows you to collect open-ended responses from survey participants. It’s perfect when you want your respondents to freely express their thoughts, provide suggestions, or elaborate on their experience in their own words.
Use the Text Box when:
You want qualitative feedback that doesn’t fit predefined options
You’re asking for names, locations, ideas, or explanations
You need to gather detailed responses like complaints, improvement suggestions, or testimonials
📌 Text Box is available on all Zonka Feedback plans.
In this article
What is a Text Box question?
Where to use a Text Box question
How to add a Text Box to your survey
Customization options for Text Box
Things to keep in mind
What is a Text Box question?
A Text Box is an open-ended question type that allows respondents to type freely.
It supports short or long-form text input.
Responses collected are visible in individual responses, response inbox, and reports.
Where to use a Text Box question
When asking “What could we do better?” or “Tell us more about your experience.”
For collecting names, feedback, or explanations that can’t be captured in multiple-choice formats
To follow up on CX metric questions (like NPS, CSAT, CES) with “Why did you choose this score?”
How to add a Text Box to your survey
Navigate to the Survey hub chose your survey.
Click on add Question.
From the question panel on the left, drag and drop Text Box into your survey
Click on the Text Box to customize your label, placeholder text, and settings
Customization options for Text Box
Question Label: Ask your question (e.g., “Please share your feedback”)
Placeholder Text: Hint text inside the box (e.g., “Type here…”)
Set as Required: Make the question mandatory for submission
Answer Length:
Set minimum or maximum character limits
Use for scenarios like capturing names or detailed descriptions
Multi-line Display:
Choose between single-line or multi-line input boxes
Ideal for long feedback or comment-style responses
Character Count Display:
Enable character counter for respondents
Survey Logic:
Apply logic to show/hide this question based on previous answers
Things to keep in mind
Responses from Text Box questions are not limited or standardized, so they may require manual review or AI-based analysis
Use Text Analytics and AI Sentiment Analysis in Zonka Feedback to derive insights from open-text responses (available in higher plans)
Avoid overusing text boxes in short surveys to maintain high response rates