Reach people at the moment — survey on mobile.
Sending SMS Surveys through Zonka Feedback is the most effective and convenient way to distribute Surveys without an internet connection to your customers and get Feedback.
Now with our extensive White-labelling support, you can capitalize on Zonka Feedback under your brand with the white label SMS.
Here's everything about SMS Survey White labeling:
What is SMS Survey White-Labelling?
White Label in short means to re-brand. In Zonka Feedback, with white-labeling, you can hide Zonka Feedback's branding from surveys, survey links, email surveys, and SMS Header ID. Change the ‘From’ number or Sender ID for Sending SMS Surveys.
This feature is created for the users to have an option to customize the Sender ID before distributing the Zonka surveys' link via SMS.
How to set up SMS Survey White-Labeling?
Please follow the steps below, to customize your Sender's ID in your SMS Surveys:
Navigate to Settings from the left sidebar.
Select SMS Surveys > SMS Sender ID
You can create an alphanumeric text of a maximum of 11 characters, which can be company-specific and this will be displayed as the 'From' address while an SMS Survey id is triggered from Zonka Feedback.For example - TX-ZONKA12
Some countries may need registration of the desired alphanumeric sender ID. The Sender ID feature is restricted to a number of countries and you would need a pre-registration for setting this feature. Take a look at the list of countries that support non-pre-registered Alphanumeric Sender IDs --
Afghanistan | Yes |
Albania | Yes |
Algeria | Yes |
American Samoa | No |
Andorra | Yes |
Angola | Yes |
Anguilla | Yes |
Antigua & Barbuda | Yes |
Argentina | No |
Armenia | Yes - Pre-Registration Required |
Aruba | Yes |
Australia | Yes |
Austria | Yes |
Azerbaijan | Yes |
Bahamas | No |
Bahrain | Yes |
Bangladesh | Yes |
Barbados | Yes |
Belarus | Yes only for non-Belarus based companies - Pre-Registration Required* |
Belgium | No |
Belize | Yes |
Benin | Yes |
Bermuda | Yes |
Bhutan | Yes |
Bolivia | Yes |
Bosnia and Herzegovina | Yes |
Botswana | Yes |
Brazil | No |
Brunei | Yes |
Bulgaria | Yes |
Burkina Faso | Yes |
Burundi | Yes |
Cambodia | Yes |
Cameroon | Yes |
Canada | No |
Cape Verde | Yes |
Cayman Islands (UK) | No |
The central African Republic | Yes |
Chad | Yes - Pre-Registration Required |
Chile | No |
China** | No |
Colombia | No |
Comoros | Yes |
Congo (Republic of the Congo) | Yes |
Congo (the Democratic Republic of the Congo) | Yes |
Cook Islands | Yes |
Costa Rica | No |
Croatia | Yes |
Cuba | Yes - Pre-Registration Required |
Cyprus | Yes |
Czech Republic | Yes - Pre-Registration Required† |
Denmark | Yes |
Djibouti | Yes |
Dominica | Yes |
Dominican Republic | No |
Ecuador | No |
Egypt | Yes - Pre-Registration Required |
El Salvador | No |
Equatorial Guinea | Yes |
Estonia | Yes |
Ethiopia | Yes - Pre-Registration Required |
Falkland Islands | Yes |
Faroe Islands | Yes |
Fiji | Yes |
Finland | Yes |
France | Yes |
French Guiana | No |
French Polynesia | Yes |
Gabon | Yes |
Gambia | Yes |
Georgia | Yes |
Germany | Yes |
Ghana | Yes |
Gibraltar | Yes |
Greece | Yes |
Greenland | Yes |
Grenada | Yes |
Guadeloupe & Martinique | Yes |
Guam | No |
Guatemala | No |
Guernsey | Yes |
Guinea | Yes |
Guinea-Bissau | Yes |
Guyana | Yes |
Haiti | Yes |
Honduras | Yes |
Hong Kong | Yes |
Hungary | No |
Iceland | Yes |
India | No |
Indonesia | Yes - Pre-Registration Required |
Iran | Yes - Pre-Registration Required |
Iraq | Yes |
Ireland | Yes |
Isle of Man | Yes |
Israel | Yes - Pre-Registration Required for companies based in Israel (Not required if the company is not based in Israel) |
Italy | Yes |
Ivory Coast (Côte d'Ivoire) | Yes - Pre-Registration Required for companies based in Ivory Coast (Not required if the company is not based in Ivory Coast) |
Jamaica | Yes |
Japan | Yes |
Jersey | Yes |
Jordan | Yes - Pre-Registration Required |
Kazakhstan | Yes - Pre-Registration Required |
Kenya | Yes - Pre-Registration Required |
Kuwait | Yes - Pre-Registration Required |
Kyrgyzstan | No |
Laos (Lao People's Democratic Republic) | Yes |
Latvia | Yes |
Lebanon | Yes - Pre-Registration Required for companies based in Lebanon (Not required if the company is not based in Lebanon) |
Lesotho | Yes |
Liberia | Yes |
Libya | Yes |
Liechtenstein | Yes |
Lithuania | Yes |
Luxembourg | Yes |
Macau (PRC) | Yes |
Macedonia | Yes |
Madagascar | Yes |
Malawi | Yes - Pre-Registration Required |
Malaysia | No |
Maldives | Yes |
Mali | Yes |
Malta | Yes |
Martinique | Yes |
Mauritania | Yes |
Mauritius | Yes |
Mayotte | Yes |
Mexico | Yes - Pre-Registration Required |
Moldova | Yes |
Monaco | No |
Mongolia | Yes |
Montenegro | Yes |
Montserrat | Yes |
Morocco | Yes - Pre-Registration Required |
Mozambique | Yes |
Myanmar | Yes - Pre-Registration Required |
Namibia | Yes |
Nauru | No |
Nepal | Yes - Pre-Registration Required |
Netherlands | Yes |
Netherlands Antilles | Yes |
New Caledonia | Yes |
New Zealand | No |
Nicaragua | No |
Niger | Yes |
Nigeria | Yes - Pre-Registration Required for companies based in Nigeria (Not required if the company is not based in Nigeria) |
Norway | Yes |
Oman | Yes - Pre-Registration Required |
Pakistan | Yes - Pre-Registration Required for companies based in Pakistan (Not required if the company is not based in Pakistan) |
Palestine | Yes - Pre-Registration Required |
Panama | No |
Papua New Guinea | Yes |
Paraguay | Yes |
Peru | No |
Philippines | Yes - Pre-Registration Required |
Poland | Yes |
Portugal | Yes |
Puerto Rico | No |
Qatar | Yes - Pre-Registration Required |
Réunion | Yes |
Romania | Yes |
Russia | Yes - Pre-Registration Required |
Rwanda | Yes |
Samoa | Yes |
San Marino | Yes |
Sao Tome and Principe | Yes |
Saudi Arabia | Yes - Pre-Registration Required for non-Saudi Arabia-based companies (Pre-registration not supported for KSA-based companies) |
Senegal | Yes |
Serbia | Yes |
Seychelles | Yes |
Sierra Leone | Yes |
Singapore | Yes |
Slovakia | Yes |
Slovenia | Yes |
Solomon Islands | Yes |
Somalia | Yes |
South Africa | No |
South Korea | No |
South Sudan | Yes |
Spain | Yes |
Sri Lanka | Yes - Pre-Registration Required |
St. Kitts and Nevis | Yes |
St. Lucia | Yes |
Saint Vincent and the Grenadines | Yes |
Sudan | Yes - Pre-Registration Required for companies based in Sudan (Not required if the company is not based in Sudan) |
Suriname | Yes |
Swaziland | Yes |
Sweden | Yes |
Switzerland | Yes |
Syria | No |
Taiwan | No |
Tajikistan | Yes |
Tanzania | Yes - Pre-Registration Required |
Thailand | Yes - Pre-Registration Required |
Timor-Leste (East Timor) | Yes |
Togo | Yes |
Tonga | Yes |
Trinidad and Tobago | Yes |
Tunisia | Yes - Pre-Registration Required for companies based in Tunisia (Not required if the company is not based in Tunisia) |
Turkey | Yes - Pre-Registration Required |
Turkmenistan | Yes |
Turks and Caicos Islands | Yes |
Uganda | Yes |
Ukraine | Yes - Pre-Registration Required for companies based in Ukraine (Not required if the company is not based in Ukraine) |
United Arab Emirates | Yes - Pre-Registration Required |
United Kingdom | Yes |
United States | No |
Uruguay | No |
Uzbekistan | Yes |
Vanuatu | Yes |
Venezuela | No |
Vietnam | Yes - Pre-Registration Required |
Virgin Islands (British Virgin Islands) | Yes |
Yemen | No |
Zambia | Yes - Pre-Registration Required for companies based in Zambia (Not required if the company is not based in Zambia) |
Zimbabwe | Yes - Pre-Registration Required for companies based in Zimbabwe (Not required if the company is not based in Zimbabwe) |
Take a detailed view of all the countries from here - https://support.twilio.com/hc/en-us/articles/223133767-International-support-for-Alphanumeric-Sender-ID
If you don't find your country your target country in the list, please contact hello@zonkafeedback.com
3. Enter the Sender ID, and click on 'Save'.
4. All the SMS Surveys will have the customized Sender ID as the From address.
📌Note - White-Labelling of the SMS Header will only work for International customers (Twilio) and Not for Indian customers at the moment.