Reach people at the moment — survey on mobile.

Sending SMS Surveys through Zonka Feedback is the most effective and convenient way to distribute Surveys without an internet connection to your customers and get Feedback.

Now with our extensive White-labelling support, you can capitalize on Zonka Feedback under your brand with the white label SMS.

Here's everything about SMS Survey White labeling:

What is SMS Survey White-Labelling?

White Label in short means to re-brand. In Zonka Feedback, with white-labeling, you can hide Zonka Feedback's branding from surveys, survey links, email surveys, and SMS Header ID. Change the ‘From’ number or Sender ID for Sending SMS Surveys.

This feature is created for the users to have an option to customize the Sender ID before distributing the Zonka surveys' link via SMS.

How to set up SMS Survey White-Labeling?

Please follow the steps below, to customize your Sender's ID in your SMS Surveys:

  1. Navigate to Settings from the left sidebar.

  2. Select SMS Surveys > SMS Sender ID

    You can create an alphanumeric text of a maximum of 11 characters, which can be company-specific and this will be displayed as the 'From' address while an SMS Survey id is triggered from Zonka Feedback.

    For example - TX-ZONKA12


    Some countries may need registration of the desired alphanumeric sender ID. The Sender ID feature is restricted to a number of countries and you would need a pre-registration for setting this feature. Take a look at the list of countries that support non-pre-registered Alphanumeric Sender IDs --

Afghanistan

Yes

Albania

Yes

Algeria

Yes

American Samoa

No

Andorra

Yes

Angola

Yes

Anguilla

Yes

Antigua & Barbuda

Yes

Argentina

No

Armenia

Yes - Pre-Registration Required

Aruba

Yes

Australia

Yes

Austria

Yes

Azerbaijan

Yes

Bahamas

No

Bahrain

Yes

Bangladesh

Yes

Barbados

Yes

Belarus

Yes only for non-Belarus based companies - Pre-Registration Required*

Belgium

No

Belize

Yes

Benin

Yes

Bermuda

Yes

Bhutan

Yes

Bolivia

Yes

Bosnia and Herzegovina

Yes

Botswana

Yes

Brazil

No

Brunei

Yes

Bulgaria

Yes

Burkina Faso

Yes

Burundi

Yes

Cambodia

Yes

Cameroon

Yes

Canada

No

Cape Verde

Yes

Cayman Islands (UK)

No

The central African Republic

Yes

Chad

Yes - Pre-Registration Required

Chile

No

China**

No

Colombia

No

Comoros

Yes

Congo (Republic of the Congo)

Yes

Congo (the Democratic Republic of the Congo)

Yes

Cook Islands

Yes

Costa Rica

No

Croatia

Yes

Cuba

Yes - Pre-Registration Required

Cyprus

Yes

Czech Republic

Yes - Pre-Registration Required†

Denmark

Yes

Djibouti

Yes

Dominica

Yes

Dominican Republic

No

Ecuador

No

Egypt

Yes - Pre-Registration Required

El Salvador

No

Equatorial Guinea

Yes

Estonia

Yes

Ethiopia

Yes - Pre-Registration Required

Falkland Islands

Yes

Faroe Islands

Yes

Fiji

Yes

Finland

Yes

France

Yes

French Guiana

No

French Polynesia

Yes

Gabon

Yes

Gambia

Yes

Georgia

Yes

Germany

Yes

Ghana

Yes

Gibraltar

Yes

Greece

Yes

Greenland

Yes

Grenada

Yes

Guadeloupe & Martinique

Yes

Guam

No

Guatemala

No

Guernsey

Yes

Guinea

Yes

Guinea-Bissau

Yes

Guyana

Yes

Haiti

Yes

Honduras

Yes

Hong Kong

Yes

Hungary

No

Iceland

Yes

India

No

Indonesia

Yes - Pre-Registration Required

Iran

Yes - Pre-Registration Required

Iraq

Yes

Ireland

Yes

Isle of Man

Yes

Israel

Yes - Pre-Registration Required for companies based in Israel (Not required if the company is not based in Israel)

Italy

Yes

Ivory Coast (Côte d'Ivoire)

Yes - Pre-Registration Required for companies based in Ivory Coast (Not required if the company is not based in Ivory Coast)

Jamaica

Yes

Japan

Yes

Jersey

Yes

Jordan

Yes - Pre-Registration Required

Kazakhstan

Yes - Pre-Registration Required

Kenya

Yes - Pre-Registration Required

Kuwait

Yes - Pre-Registration Required

Kyrgyzstan

No

Laos (Lao People's Democratic Republic)

Yes

Latvia

Yes

Lebanon

Yes - Pre-Registration Required for companies based in Lebanon (Not required if the company is not based in Lebanon)

Lesotho

Yes

Liberia

Yes

Libya

Yes

Liechtenstein

Yes

Lithuania

Yes

Luxembourg

Yes

Macau (PRC)

Yes

Macedonia

Yes

Madagascar

Yes

Malawi

Yes - Pre-Registration Required

Malaysia

No

Maldives

Yes

Mali

Yes

Malta

Yes

Martinique

Yes

Mauritania

Yes

Mauritius

Yes

Mayotte

Yes

Mexico

Yes - Pre-Registration Required

Moldova

Yes

Monaco

No

Mongolia

Yes

Montenegro

Yes

Montserrat

Yes

Morocco

Yes - Pre-Registration Required

Mozambique

Yes

Myanmar

Yes - Pre-Registration Required

Namibia

Yes

Nauru

No

Nepal

Yes - Pre-Registration Required

Netherlands

Yes

Netherlands Antilles

Yes

New Caledonia

Yes

New Zealand

No

Nicaragua

No

Niger

Yes

Nigeria

Yes - Pre-Registration Required for companies based in Nigeria (Not required if the company is not based in Nigeria)

Norway

Yes

Oman

Yes - Pre-Registration Required

Pakistan

Yes - Pre-Registration Required for companies based in Pakistan (Not required if the company is not based in Pakistan)

Palestine

Yes - Pre-Registration Required

Panama

No

Papua New Guinea

Yes

Paraguay

Yes

Peru

No

Philippines

Yes - Pre-Registration Required

Poland

Yes

Portugal

Yes

Puerto Rico

No

Qatar

Yes - Pre-Registration Required

Réunion

Yes

Romania

Yes

Russia

Yes - Pre-Registration Required

Rwanda

Yes

Samoa

Yes

San Marino

Yes

Sao Tome and Principe

Yes

Saudi Arabia

Yes - Pre-Registration Required for non-Saudi Arabia-based companies (Pre-registration not supported for KSA-based companies)

Senegal

Yes

Serbia

Yes

Seychelles

Yes

Sierra Leone

Yes

Singapore

Yes

Slovakia

Yes

Slovenia

Yes

Solomon Islands

Yes

Somalia

Yes

South Africa

No

South Korea

No

South Sudan

Yes

Spain

Yes

Sri Lanka

Yes - Pre-Registration Required

St. Kitts and Nevis

Yes

St. Lucia

Yes

Saint Vincent and the Grenadines

Yes

Sudan

Yes - Pre-Registration Required for companies based in Sudan (Not required if the company is not based in Sudan)

Suriname

Yes

Swaziland

Yes

Sweden

Yes

Switzerland

Yes

Syria

No

Taiwan

No

Tajikistan

Yes

Tanzania

Yes - Pre-Registration Required

Thailand

Yes - Pre-Registration Required

Timor-Leste (East Timor)

Yes

Togo

Yes

Tonga

Yes

Trinidad and Tobago

Yes

Tunisia

Yes - Pre-Registration Required for companies based in Tunisia (Not required if the company is not based in Tunisia)

Turkey

Yes - Pre-Registration Required

Turkmenistan

Yes

Turks and Caicos Islands

Yes

Uganda

Yes

Ukraine

Yes - Pre-Registration Required for companies based in Ukraine (Not required if the company is not based in Ukraine)

United Arab Emirates

Yes - Pre-Registration Required

United Kingdom

Yes

United States

No

Uruguay

No

Uzbekistan

Yes

Vanuatu

Yes

Venezuela

No

Vietnam

Yes - Pre-Registration Required

Virgin Islands (British Virgin Islands)

Yes

Yemen

No

Zambia

Yes - Pre-Registration Required for companies based in Zambia (Not required if the company is not based in Zambia)

Zimbabwe

Yes - Pre-Registration Required for companies based in Zimbabwe (Not required if the company is not based in Zimbabwe)

Take a detailed view of all the countries from here - https://support.twilio.com/hc/en-us/articles/223133767-International-support-for-Alphanumeric-Sender-ID

If you don't find your country your target country in the list, please contact hello@zonkafeedback.com

3. Enter the Sender ID, and click on 'Save'.

4. All the SMS Surveys will have the customized Sender ID as the From address.

📌Note - White-Labelling of the SMS Header will only work for International customers (Twilio) and Not for Indian customers at the moment.

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