Survey Question Types

Question Type

Description

Choices

Button Choice

It allows you to select multiple options displayed as clickable buttons, allowing them to select one choice quickly and intuitively.

Radio Buttons

It allows you to select a single option among multiple options.
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Radio Button questions are best for asking
​yes or no answers.

Dropdown

This type of question is a closed-ended question that provides the respondent with a pick list of various possible answer options for the question. Respondents can only select one answer from the Dropdown question.

Checkbox

It allows you to select more than one option among the given multiple options.
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Checkbox questions are ideal to use in your survey when your question can have more than one answer.

Picture Choice

It allows you to give a pictorial representation of the options that are added in a question.

Text and Input

Text Box

Let people respond with a longer, open-ended answer.

Date

The Date question allows you to pick a date from a given calendar.
​
This is ideal to use in your survey when you want to know a specific date from your respondents.

Form Elements

Group

You can add multiple questions in one single screen.

Section

It allows you to add a header section in the survey template. It can also be used to split the survey form into sections that can have a different question format as well as give description.

Rating and Scales

NPS

This question is for the Net Promoter Score category. The customer chooses the scale and it measures customer loyalty and likelihood to recommend your business.

CSAT

CSAT stands for Customer Satisfaction Score and it, like the name implies, is a Customer Experience metric that directly measures customer satisfaction levels.
​
CSAT questions are ideal to use in your survey when you want to see
​how happy clients are with an action your business took, or certain aspects of your products/services.

CES

CES stands for Customer Effort Score. This market standard is very important in order to reveal the effort applied by the customer while dealing with your company.
​
It is a type of customer satisfaction measurement that measures
​how much effort your customers have to put in getting their issues solved.

Rating

In the rating type question, you can choose between different styles such as Button Rating, Picture Rating, Heart Rating, Circle Rating, Star Rating, Emotion Rating, and Radio Rating to express their opinion or feedback.

Rating 7 Emotions

The Rating 7 Emotions question allows you to take responses from respondents on a 7 scale parameter using Emotions.

01-10 Scale

In this respondents are asked to rate something on a scale from 1 to 10. This scale typically represents a range of opinions or experiences, with 1 usually indicating the lowest or least favorable response, and 10 indicating the highest or most favorable response.

Ranking

The Ranking question allows you to ask respondents to compare items to each other by placing them in order of preference.
Later while analyzing the results in the reports section you can analyze the most preferred answer choice.
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Files and Image

Image Capture

It allows respondents to upload or capture images using their device's camera or by selecting images from their gallery. This is commonly used to collect visual feedback, evidence, or documentation from respondents, enhancing the richness and context of survey data.

Entities

Team Name

This prompts respondents to input or select a name for their team. This question type is commonly used in group-based or team-oriented surveys, such as those related to team building exercises, sports competitions, or organizational assessments.

Legal and Signature

Terms and Conditions

The Legal Terms question allows you to add legal terms and conditions a respondent should abide by if he/she proceeds to submit the feedback.

Standard Properties

Custom Properties (You can create as many custom properties as needed based on your specific data requirements)

Full Name

Anniversary

First Name

Birthday

Last Name

Location

E-mail

Company

External ID

Department

Mobile Number

Branch

Gender

Country

Time Zone

Language