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Triggering SMS Surveys with Integrations

Learn how to trigger SMS Surveys from 3rd party tools and platforms

Sonika Mehta avatar
Written by Sonika Mehta
Updated over a week ago

SMS Surveys can be triggered through integrations with other platforms and tools. Here are a few examples:

  1. CRM integration: Integrating your SMS survey platform with your customer relationship management platform (CRM), like Salesforce, HubSpot, Pipedrive, ActiveCampaign, can allow you to trigger surveys automatically based on customer actions, such as making a purchase or requesting support.

  2. Helpdesk integration: You can connect your SMS survey platform to your helpdesk, like Zendesk, Freshdesk, HelpScout, to trigger surveys automatically when a ticket is updated like when a ticket is resolved or closed.

  3. Email Marketing Platform integration: You can trigger SMS surveys through email marketing platforms, such as Mailchimp, to send surveys to customers.

  4. E-commerce Platform integration: You can trigger SMS surveys through e-commerce platforms, such as Shopify or Magento, to gather feedback from customers who have recently made a purchase on your site.

These integrations allow you to automate the survey trigger process, making it easier and more efficient to gather customer feedback.


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