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About Alerts & Notifications in Zonka Feedback

Discover how Alerts & Notifications in Zonka Feedback help teams act instantly on customer and employee feedback.

Sonika Mehta avatar
Written by Sonika Mehta
Updated over a week ago

About Alerts & Notifications in Zonka Feedback

In Zonka Feedback, Alerts & Notifications help you and your team take quick action on customer and employee feedback. By setting up real-time alerts, you can ensure that critical responses never go unnoticed. These notifications can be sent instantly to individuals or teams through email, Slack, Microsoft Teams, and other integrations.

With Alerts & Notifications, you can automate follow-ups, escalate issues, and improve customer experience by acting at the right time.

In this article

  • What are Alerts & Notifications?

  • Benefits of using Alerts & Notifications

  • Types of Alerts in Zonka Feedback

  • How to Use Alerts & Notifications

  • Frequently Asked Questions

What are Alerts & Notifications?

Alerts & Notifications are real-time messages triggered by survey responses. You can configure them to be sent automatically to specific team members or departments when certain conditions are met.

For example:

  • If a customer gives a low rating, an alert can be sent to the support team immediately.

  • If an employee reports dissatisfaction, HR can be notified in real-time.

This ensures quick resolution and proactive engagement.

Benefits of using Alerts & Notifications

  • Respond to negative feedback instantly.

  • Escalate critical issues to the right team members.

  • Improve customer satisfaction with faster resolution times.

  • Keep managers and stakeholders informed about key feedback trends.

  • Automate internal communication and reduce manual tracking.

Types of Alerts in Zonka Feedback

  • Negative Feedback Alerts
    Get notified instantly when a customer gives a low score or negative response.

  • Question-Based Alerts
    Set up alerts based on specific survey question responses (e.g., if someone selects “Dissatisfied”).

  • Score-Based Alerts
    Trigger alerts for certain scores such as NPS, CSAT, or CES thresholds.

  • Custom Alerts
    Define your own conditions for alerts based on business requirements.

How to Use Alerts & Notifications

  • Navigate to Settings in your Zonka Feedback account.

  • Go to Alerts & Notifications.

  • Choose the type of alert you’d like to set up.

  • Define the trigger condition (e.g., score below 6 on NPS, or a “No” response to a specific question).

  • Select who should receive the notification — individuals, teams, or both.

  • Choose the notification channel — Email, Slack, Microsoft Teams, or integrations.

  • Save the alert.

Once set, alerts will be triggered automatically based on responses, ensuring you don’t miss important feedback.

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