What is Survey Throttling?
Survey Throttling is a setting that ensures that your Contacts and Respondents are not sent surveys more than once in a specific time period. This ensures that Contacts are not over-surveyed in a given period of time.
Throttling automatically ensures that the same person, identified by their email address or mobile number, isn’t sent a Zonka Feedback Survey more than once in a set time period.
Where do we set Survey Throttling?
To ensure that you don’t send over-survey your customers, you can turn on the Survey Throttling Settings, by following the steps below.
- Navigate to Settings and go to Survey Throttling under Account Settings.
- In the drop down to select Time Period, choose the time period from 7, 15, 30, 60, 90, or 120 days.
- Click on Update button to save the changes.
How does Survey Throttling work?
Before sending a survey to your customer, the throttle period is compared against the exact amount of time (counted in days) from the last time that person was sent or shown a survey from the same. You can choose a setting of OFF, 7, 15, 30, 60, 90, or 120 days, and your customers will not be surveyed more than once during that time period, per survey channel.
Example: If 30 days was chosen, they will receive only one email survey and one SMS survey in a 30 day period.
The Survey Throttling is available in Professional Plan and above.