Wondering if your contacts have opened the surveys links you sent them? In Zonka you can view a complete log of all the emails you have sent. Each email is sent with a unique Survey URL that includes a tracking code enabling us to track various activities corresponding to that specific contact.
Please follow the steps below to access the Email Logs:
Navigate to 'Manage.'
Click on the survey for which you want to see the email logs.
Select Distribute module from the top menu.
Choose 'Email' from the sub-menu.
You find 'Show Email Logs' at the bottom.
For each Email sent and received, it shows a timestamp for each of these activities:
Email - To which email address you have sent your survey.
Sent Date and Time - Time and date when your Email was sent.
Email Opened - Time and date when your Email was opened.
Survey Opened - Time and date when your survey was opened.
Responded - Time and date when the respondent has submitted his/her response.
To know more about stats and to see an overall report, Check out the Summary tab which will give you the following numbers:
Month: The Month and year when the emails were sent.
Sent: Number of Emails sent.
Delivered: Number of emails Delivered.
Survey Opened: Number of times the survey was opened.
Open Rate: Percentage of Open rate.
Responded: Number of times the survey was responded.
Response Rate: Percentage of Response rate.
We have made your work simpler and we have integrated with a lot of email trackers and systems.