Email Logs
Sonika Mehta avatar
Written by Sonika Mehta
Updated over a week ago

Wondering if your contacts have opened the surveys links you sent them? In Zonka you can view a complete log of all the emails you have sent. Each email is sent with a unique Survey URL that includes a tracking code enabling us to track various activities corresponding to that specific contact.

Please follow the steps below to access the Email Logs:

  1. Navigate to 'Manage.'

  2. Click on the survey for which you want to see the email logs. 

  3. Select Distribute module from the top menu. 

  4. Choose 'Email' from the sub-menu. 

  5. You find 'Show Email Logs' at the bottom. 

For each Email sent and received, it shows a timestamp for each of these activities:

  • Email - To which email address you have sent your survey. 

  • Sent Date and Time - Time and date when your Email was sent.

  • Email Opened - Time and date when your Email was opened.

  • Survey Opened - Time and date when your survey was opened.

  • Responded - Time and date when the respondent has submitted his/her response. 

To know more about stats and to see an overall report, Check out the Summary tab which will give you the following numbers:

  • Month:  The Month and year when the emails were sent. 

  • Sent: Number of Emails sent. 

  • Delivered: Number of emails Delivered. 

  • Survey Opened: Number of times the survey was opened. 

  • Open Rate: Percentage of Open rate. 

  • Responded: Number of times the survey was responded. 

  • Response Rate: Percentage of Response rate. 

 We have made your work simpler and we have integrated with a lot of email trackers and systems. 

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