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Email Logs

Learn how to access and analyze Email Logs in Zonka Feedback to track sent, opened, and responded survey emails with detailed and summary reports.

Sonika Mehta avatar
Written by Sonika Mehta
Updated over 2 weeks ago

Wondering if your contacts have opened the surveys links you sent them? In Zonka you can view a complete log of all the emails you have sent. Each email is sent with a unique Survey URL that includes a tracking code enabling us to track various activities corresponding to that specific contact.

Please follow the steps below to access the Email Logs:

  1. Navigate to Settings in your Zonka Feedback account.

  2. Click on Survey Hub and then select Email Surveys.

  3. From the menu, click on Email Survey Logs.

  4. Here you can:

    1. Use filters to view logs by survey name and date range.

    2. Click on Detailed to see individual contact-level data (sent, opened, responded).

    3. Switch to Summary to view aggregated month-wise data, including open and response rates.

For each Email sent and received, it shows a timestamp for each of these activities:

  • Email - To which email address you have sent your survey. 

  • Sent Date and Time - Time and date when your Email was sent.

  • Email Opened - Time and date when your Email was opened.

  • Survey Opened - Time and date when your survey was opened.

  • Responded - Time and date when the respondent has submitted his/her response. 

To know more about stats and to see an overall report, Check out the Summary tab which will give you the following numbers:

  • Month:  The Month and year when the emails were sent. 

  • Sent: Number of Emails sent. 

  • Delivered: Number of emails Delivered. 

  • Survey Opened: Number of times the survey was opened. 

  • Open Rate: Percentage of Open rate. 

  • Responded: Number of times the survey was responded. 

  • Response Rate: Percentage of Response rate. 

We have made your work simpler and we have integrated with a lot of email trackers and systems. 

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