Contacts in Zonka Feedback are list of people who have been added or imported by you to distribute Email and SMS Surveys, as well as those people who have filled out Surveys and Feedback Forms. In Contacts, available Respondent information like Name, Email Address, Mobile Number and more gets stored.
To view Contacts, follow these steps.
Navigate to Contacts from the left side bar.
You will see List of Contacts. From the left hand section, you can choose the Type of Contacts you'd like to see. You can choose from - All Contacts, Contacts with No Responses, Contacts with Responses, Unsubscribed Contacts, Bounced Contacts.
To view any particular Contact Profile, you can click on the Contact and the Contact Profile will open up.
Every Contact that exists in your account will be under All Contacts.
Contacts with Responses
Under Contacts with Responses, you can see all Contacts that have given you a Response.
Contacts with No Responses
Under Contacts with No Response, you can view all the Contacts that have not yet given a Response. These will be Contacts that have been added or imported by you in the account. These also may be Contacts for whom you have deleted the Responses.
Contacts can opt to unsubscribe themselves from Surveys Emails and SMSes sent by you. In case they Unsubscribe themselves or if you Unsubscribe them on their behalf, you will see them under the Unsubscribed Contacts list.
Occasionally, Email Surveys may get bounced due to issues with the Email Address or Domain or Settings in your recipients Inbox. All those Contacts that have bounced Email Surveys can be viewed under the Bounced Contacts.