WhatsApp Surveys can be triggered through integrations with other platforms and tools. Here are a few examples:
CRM integration: Integrating your WhatsApp survey platform with your customer relationship management platform (CRM), like Salesforce, HubSpot, Pipedrive, ActiveCampaign, can allow you to trigger surveys automatically based on customer actions, such as making a purchase.
Helpdesk integration: You can connect your WhatsApp survey platform to your helpdesk, like Zendesk, Freshdesk, HelpScout, to trigger surveys automatically when a ticket is updated like when a ticket is resolved or closed.
Email Marketing Platform integration: You can trigger WhatsApp surveys through email marketing platforms, such as Mailchimp, to send surveys to customers.
E-commerce Platform integration: You can trigger WhatsApp surveys through e-commerce platforms, such as Shopify or Magento, to gather feedback from customers who have recently made a purchase on your site.
These integrations allow you to automate the survey trigger process, making it easier and more efficient to gather customer feedback.