# Zonka Feedback Help Center

> Best Practices, Knowledge Base and Advice from Team Zonka

## Getting Started

- [Getting Started with Zonka Feedback 🚀](https://help.zonkafeedback.com/en/articles/6389318-getting-started-with-zonka-feedback.md): Capture feedback and collect data with customized Surveys & Feedback Forms from your audience with Zonka Feedback.
- [What is Zonka Feedback? 👋](https://help.zonkafeedback.com/en/articles/6474623-what-is-zonka-feedback.md): New to Zonka Feedback? Know how Zonka Feedback works and how it can be used to transform Feedback Management at your business.
- [Creating your Zonka Feedback Account👍](https://help.zonkafeedback.com/en/articles/4004863-creating-your-zonka-feedback-account.md): Super simple steps to create a Zonka Feedback Account
- [Regional Data Hosting](https://help.zonkafeedback.com/en/articles/6955243-regional-data-hosting.md): Choose where to have your data processed with Regional Data Hosting in the US, Europe, Australia and India.
- [Understanding your Zonka Feedback Dashboard and Navigations](https://help.zonkafeedback.com/en/articles/4005988-understanding-your-zonka-feedback-dashboard-and-navigations.md): It's neat. It's simple. And it takes you to all the right places. 🖥
- [Trying out Zonka Feedback’s 14-day Free Trial](https://help.zonkafeedback.com/en/articles/9203477-trying-out-zonka-feedback-s-14-day-free-trial.md): Start you free trial with Zonka Feedback
- [What is a Pre-Capture Screen?](https://help.zonkafeedback.com/en/articles/9978856-what-is-a-pre-capture-screen.md): Pre-Capture Screen collects key info before surveys, now available for web and device platforms.

## Feedback and Survey Management

- [Survey Themes & branding](https://help.zonkafeedback.com/en/articles/12158782-survey-themes-branding.md): Customize fonts, colors, logos, and layouts with Zonka Feedback’s Survey Theme to create branded, professional surveys.
- [Multilingual Surveys in Zonka feedback](https://help.zonkafeedback.com/en/articles/12158815-multilingual-surveys-in-zonka-feedback.md): Create multilingual surveys in Zonka Feedback with AI translation and 30+ language support to collect global feedback effortlessly.
- [Survey Logic & Branching](https://help.zonkafeedback.com/en/articles/12158829-survey-logic-branching.md): Create smart, personalized survey flows in Zonka Feedback with logic, branching, and redirection.
- [Location-based Survey Redirection Logic](https://help.zonkafeedback.com/en/articles/12158874-location-based-survey-redirection-logic.md): Automatically redirect respondents to location-specific surveys or URLs in Zonka Feedback with Location-Based Redirection Logic.
- [Survey Settings](https://help.zonkafeedback.com/en/articles/12159464-survey-settings.md): Manage Basic, Online, and Offline Survey Settings in Zonka Feedback to control survey behavior, branding, and response collection.

## NPS Surveys & Best Practices

- [What is a Net Promoter Score Survey?](https://help.zonkafeedback.com/en/articles/4022489-what-is-a-net-promoter-score-survey.md): Learn all about 'The Ultimate Question' - Net Promoter Score 📊
- [When Should I use NPS Surveys?](https://help.zonkafeedback.com/en/articles/4022510-when-should-i-use-nps-surveys.md): Learn about the right time to use NPS Surveys ⌛

## Closing the Loop via Response Inbox 

- [What are Tasks?](https://help.zonkafeedback.com/en/articles/3943134-what-are-tasks.md)
- [Task Types](https://help.zonkafeedback.com/en/articles/3943237-task-types.md)
- [How to add Tasks?](https://help.zonkafeedback.com/en/articles/3943211-how-to-add-tasks.md)
- [Filtering your Responses](https://help.zonkafeedback.com/en/articles/3946219-filtering-your-responses.md)
- [Task Reminders](https://help.zonkafeedback.com/en/articles/3943246-task-reminders.md)
- [What happens to my score and responses when I delete a response?](https://help.zonkafeedback.com/en/articles/3943073-what-happens-to-my-score-and-responses-when-i-delete-a-response.md)
- [How to Delete a response?](https://help.zonkafeedback.com/en/articles/3943066-how-to-delete-a-response.md)
- [Tags in Response Inbox](https://help.zonkafeedback.com/en/articles/3943058-tags-in-response-inbox.md)
- [What is a Response Inbox?](https://help.zonkafeedback.com/en/articles/3943050-what-is-a-response-inbox.md): Know all about Zonka Feedback’s Response Inbox \(it gives you all responses in real-time\) 📨
- [Archive Response](https://help.zonkafeedback.com/en/articles/3943041-archive-response.md)
- [Filter your Responses](https://help.zonkafeedback.com/en/articles/3943037-filter-your-responses.md)

## Survey & CX Automation

- [CX Automation with Workflows ⚙️](https://help.zonkafeedback.com/en/articles/6081167-cx-automation-with-workflows.md): Automate actions and do customer experience management efficiently with Workflows in Zonka Feedback. 🪄
- [CX Automation with Auto Responder](https://help.zonkafeedback.com/en/articles/6141017-cx-automation-with-auto-responder.md): Send automated emails to your respondents in real time and acknowledge them according to the feedback they've provided.
- [CX Automation with Auto Tagging](https://help.zonkafeedback.com/en/articles/6250889-cx-automation-with-auto-tagging.md): Create a rule for automating tag assignment to your responses based on some keywords or phrases.
- [Sentiment-Based Workflows](https://help.zonkafeedback.com/en/articles/9897204-sentiment-based-workflows.md): Simplify your customer feedback process with automated Sentiment-Based Workflows

## Zonka Feedback AI

- [AI Sentiment Analysis in Zonka Feedback](https://help.zonkafeedback.com/en/articles/9776062-ai-sentiment-analysis-in-zonka-feedback.md): Discover how AI Sentiment Analysis in Zonka Feedback enhances customer insights with automatic detection of sentiment, emotions, intent, and urgency.
- [Create Surveys with AI](https://help.zonkafeedback.com/en/articles/9799561-create-surveys-with-ai.md): Let the magic of AI create a survey for you
- [AI Language Translator](https://help.zonkafeedback.com/en/articles/9776552-ai-language-translator.md)
- [AI Control Panel: AI Context & AI Features](https://help.zonkafeedback.com/en/articles/15933612-ai-control-panel-ai-context-ai-features.md)

## Reporting and Analytics

- [Analytics and Reports in Zonka Feedback](https://help.zonkafeedback.com/en/articles/3942833-analytics-and-reports-in-zonka-feedback.md): Know all about Analytics and Feedback Reports in Zonka Feedback 📈
- [Snapshot Report](https://help.zonkafeedback.com/en/articles/3942843-snapshot-report.md): An overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels 📈
- [Insights Report](https://help.zonkafeedback.com/en/articles/3942846-insights-report.md): Get Insights and Analysis of all Survey Responses and CX Metrics 📈
- [Team Performance Insights Report](https://help.zonkafeedback.com/en/articles/4719506-team-performance-insights-report.md): Individual user's score and their performance can be evaluated.
- [Trends Report](https://help.zonkafeedback.com/en/articles/3942883-trends-report.md): View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report 📊
- [Text Analytics](https://help.zonkafeedback.com/en/articles/3942889-text-analytics.md): Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report 💭
- [Tags Report](https://help.zonkafeedback.com/en/articles/3942891-tags-report.md): View Analysis of Responses and CX Metrics in context of all the Response Tags 🏷
- [How to download Reports in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3942900-how-to-download-reports-in-zonka-feedback.md): Want to save your Survey Response and Feedback Reports? Download them easily in Zonka Feedback 📈⬇
- [Save, Schedule & Download Reports](https://help.zonkafeedback.com/en/articles/3942895-save-schedule-download-reports.md): You can easily save, schedule and download your Feedback & Survey Reports for viewing them later 💾

## Contacts and List Management 

- [What are Contacts in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3942569-what-are-contacts-in-zonka-feedback.md): Know all about Contacts, how to View Contacts, Add Contacts and Search them in Zonka Feedback 👩‍💼👨‍💼
- [Viewing Contacts](https://help.zonkafeedback.com/en/articles/3942670-viewing-contacts.md): Learn how to view Contacts in your account 👩‍💼👨‍💼
- [How to add new Contacts in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3942575-how-to-add-new-contacts-in-zonka-feedback.md): Learn how to add and bulk import Contacts in your Account 👩‍💼👨‍💼
- [Importing Contacts](https://help.zonkafeedback.com/en/articles/3942587-importing-contacts.md): Learn how to import Contacts to your Zonka Feedback Account 📥
- [Exporting Contacts](https://help.zonkafeedback.com/en/articles/3942595-exporting-contacts.md): Learn how to export Contacts and Information from Zonka Feedback 📤
- [Unsubscribing a Contact](https://help.zonkafeedback.com/en/articles/3942828-unsubscribing-a-contact.md): Learn how to Unsubscribe a Contact 🙅‍♂️
- [Deleting a Contact](https://help.zonkafeedback.com/en/articles/3942822-deleting-a-contact.md): Learn how to delete a Contact in your account 🙅‍♂️
- [Search & Filter your Contacts](https://help.zonkafeedback.com/en/articles/3942608-search-filter-your-contacts.md): Learn how to Search and Filter Contacts 🔍
- [Contact Attributes](https://help.zonkafeedback.com/en/articles/3942613-contact-attributes.md): Learn all about Contact Attributes and how you can use them in Zonka Feedback 🏷
- [Default Contact Attributes](https://help.zonkafeedback.com/en/articles/3942763-default-contact-attributes.md): Learn about all the Default Contact Attributes 🏷
- [Creating Custom Contact Attributes](https://help.zonkafeedback.com/en/articles/3942740-creating-custom-contact-attributes.md): Learn how to add Custom Contact Attributes 🏷
- [Editing Existing Contact Attributes](https://help.zonkafeedback.com/en/articles/3942792-editing-existing-contact-attributes.md): Learn how to edit Contact Attributes 🏷
- [Dynamic Contact Lists](https://help.zonkafeedback.com/en/articles/4122494-dynamic-contact-lists.md)
- [Contact Lists](https://help.zonkafeedback.com/en/articles/3951572-contact-lists.md)
- [User Targeting and Segmentation](https://help.zonkafeedback.com/en/articles/6475352-user-targeting-and-segmentation.md): Classify your audience manually or automatically and target them for your SMS, email or web surveys.

## Working with Location-Based Surveys 

- [Locations — What are they and how to use them in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3943013-locations-what-are-they-and-how-to-use-them-in-zonka-feedback.md): Have multiple branches or outlets? Take Location-based Surveys in Zonka Feedback📍
- [How to add Locations in Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3943021-how-to-add-locations-in-zonka-feedback.md): Learn how to add Locations to your Account 🌍📍
- [What are Location Labels?](https://help.zonkafeedback.com/en/articles/3943048-what-are-location-labels.md): Identify and group Locations together using Location Labels 🏷
- [How to Deactivate Locations?](https://help.zonkafeedback.com/en/articles/3943038-how-to-deactivate-locations.md): Need to remove location without losing data? Learn how to deactivate Locations in Zonka Feedback 🌍📍
- [How to Delete Locations?](https://help.zonkafeedback.com/en/articles/4153238-how-to-delete-locations.md): Learn how to delete Locations from your Zonka Feedback Account 🌍📍
- [In which plan can I add Locations?](https://help.zonkafeedback.com/en/articles/4153457-in-which-plan-can-i-add-locations.md): Know in which plan supports Location module in Zonka Feedback 🌍📍

## User Management and Inviting your Team

- [What are Users?](https://help.zonkafeedback.com/en/articles/3942759-what-are-users.md): Collaborate with your Team by adding them to your Zonka Feedback account 👥
- [User Roles & Permissions](https://help.zonkafeedback.com/en/articles/3942827-user-roles-permissions.md): Define roles and permissions for your Users when you add them to your Zonka Feedback account 👩‍💻
- [All about Device Users](https://help.zonkafeedback.com/en/articles/3942903-all-about-device-users.md): Have some users who you only want to give access to Offline & Tablets Apps for? Add them as Device Users. 👤📱
- [Adding & Deleting Users](https://help.zonkafeedback.com/en/articles/3942933-adding-deleting-users.md): Invite your team and add them as Users to your Zonka Feedback account. Learn about User Roles, how to add and delete Users. 👤
- [Assigning and Removing Locations to Users](https://help.zonkafeedback.com/en/articles/3942988-assigning-and-removing-locations-to-users.md): Give Users access to their particular Locations 👤📍
- [User Labels](https://help.zonkafeedback.com/en/articles/3942959-user-labels.md): Filter User easily with User Labels 🏷️
- [Editing User Details and Information](https://help.zonkafeedback.com/en/articles/3942953-editing-user-details-and-information.md): Edit and manage User Information and details in your account 📝
- [How to Deactivate a User?](https://help.zonkafeedback.com/en/articles/3943006-how-to-deactivate-a-user.md): Learn how to Deactivate Users in your account without losing their data 🙋
- [How to Reset User Password?](https://help.zonkafeedback.com/en/articles/3942994-how-to-reset-user-password.md)
- [Understanding External Agents in Zonka Feedback](https://help.zonkafeedback.com/en/articles/9611797-understanding-external-agents-in-zonka-feedback.md): Discover how to manage and evaluate agents in Zonka Feedback, including syncing with CRM tools, analyzing performance, and using customer feedback to enhance service quality.

## Creating and Customizing your Surveys

- [All about the Survey Builder 💻](https://help.zonkafeedback.com/en/articles/5338662-all-about-the-survey-builder.md): Build great-looking surveys with the easy-to-use Survey Builder. 💻 🖌️
- [Types of Data Capture Modes](https://help.zonkafeedback.com/en/articles/4021765-types-of-data-capture-modes.md)
- [Personalize your questionnaire with our Custom Variables](https://help.zonkafeedback.com/en/articles/5336596-personalize-your-questionnaire-with-our-custom-variables.md): Track all your survey responses with custom variables
- [Creating your First survey with Zonka Feedback ](https://help.zonkafeedback.com/en/articles/3998228-creating-your-first-survey-with-zonka-feedback.md): Creating your first survey in Zonka Feedback is very easy with ready-to-use Survey Templates, question types, survey logic, and language.
- [What kind of surveys can you create with Zonka Feedback?](https://help.zonkafeedback.com/en/articles/3943416-what-kind-of-surveys-can-you-create-with-zonka-feedback.md)
- [Survey Settings ⚙️](https://help.zonkafeedback.com/en/articles/4002483-survey-settings.md): Learn how to configure settings for your Surveys, including General Settings, Offline & Online Survey Settings and Language Settings. ⚙️
- [Survey Theme](https://help.zonkafeedback.com/en/articles/3998421-survey-theme.md): Edit the look and feel of your survey
- [Customer Effort Score Surveys](https://help.zonkafeedback.com/en/articles/3943445-customer-effort-score-surveys.md)
- [Net Promoter Score Surveys](https://help.zonkafeedback.com/en/articles/3943439-net-promoter-score-surveys.md)
- [Customer Satisfaction Surveys](https://help.zonkafeedback.com/en/articles/3943431-customer-satisfaction-surveys.md)
- [Measuring Customer Feedback Metrics with Zonka Feedback](https://help.zonkafeedback.com/en/articles/3943409-measuring-customer-feedback-metrics-with-zonka-feedback.md)
- [Adding questions to a survey](https://help.zonkafeedback.com/en/articles/3943342-adding-questions-to-a-survey.md)
- [Survey Question Types](https://help.zonkafeedback.com/en/articles/3943405-survey-question-types.md): Let's dive deeper into the Survey Question Types and the know more about the questions.
- [Section Break](https://help.zonkafeedback.com/en/articles/3957610-section-break.md)
- [Text Box](https://help.zonkafeedback.com/en/articles/3957679-text-box.md)
- [Dropdown](https://help.zonkafeedback.com/en/articles/3957743-dropdown.md)
- [Radio Buttons](https://help.zonkafeedback.com/en/articles/3958141-radio-buttons.md)
- [Checkbox](https://help.zonkafeedback.com/en/articles/3997522-checkbox.md)
- [Picture Choice](https://help.zonkafeedback.com/en/articles/3958113-picture-choice.md)
- [Date](https://help.zonkafeedback.com/en/articles/3957850-date.md)
- [Ranking](https://help.zonkafeedback.com/en/articles/3958100-ranking.md)
- [Legal Terms](https://help.zonkafeedback.com/en/articles/3958149-legal-terms.md)
- [Image Capture](https://help.zonkafeedback.com/en/articles/3958160-image-capture.md)
- [Matrix/ Rating Scale](https://help.zonkafeedback.com/en/articles/3958095-matrix-rating-scale.md)
- [Rating 3 Scale](https://help.zonkafeedback.com/en/articles/3958021-rating-3-scale.md)
- [Rating 4 Scale](https://help.zonkafeedback.com/en/articles/3958032-rating-4-scale.md)
- [Rating 5 Scale](https://help.zonkafeedback.com/en/articles/3958057-rating-5-scale.md)
- [Rating 7 Emotions](https://help.zonkafeedback.com/en/articles/4016533-rating-7-emotions.md)
- [CSAT](https://help.zonkafeedback.com/en/articles/3998055-csat.md)
- [NPS](https://help.zonkafeedback.com/en/articles/3998084-nps.md)
- [CES](https://help.zonkafeedback.com/en/articles/3998113-ces.md)
- [Full Name](https://help.zonkafeedback.com/en/articles/3998148-full-name.md)
- [First Name](https://help.zonkafeedback.com/en/articles/4003126-first-name.md)
- [Last Name](https://help.zonkafeedback.com/en/articles/4008682-last-name.md)
- [Email](https://help.zonkafeedback.com/en/articles/4008698-email.md)
- [External ID](https://help.zonkafeedback.com/en/articles/3998424-external-id.md)
- [Mobile Number](https://help.zonkafeedback.com/en/articles/4008752-mobile-number.md)
- [Gender](https://help.zonkafeedback.com/en/articles/4008763-gender.md)
- [Multilingual Surveys in Zonka Feedback 🌐](https://help.zonkafeedback.com/en/articles/3943422-multilingual-surveys-in-zonka-feedback.md): Ask questions in the language your customers know and understand. Create Multilingual Surveys with Zonka Feedback 🌐
- [Conditional URL Redirection](https://help.zonkafeedback.com/en/articles/5391390-conditional-url-redirection.md): Spot your happy customers from your respondent's group and promote your Brands 🏷️
- [Location-based Survey Redirection Logic](https://help.zonkafeedback.com/en/articles/7969783-location-based-survey-redirection-logic.md): Redirect your respondents to different webpages based on locations.