Zonka Feedback

Collaborate with your Team by adding them to your Zonka Feedback account 👥

What are Users?

Define roles and permissions for your Users when you add them to your Zonka Feedback account 👩‍💻

User Roles & Permissions

Have some users who you only want to give access to Offline & Tablets Apps for? Add them as Device Users. 👤📱

All about Device Users

Invite your team and add them as Users to your Zonka Feedback account. Learn about User Roles, how to add and delete Users. 👤

Adding & Deleting Users

Give Users access to their particular Locations 👤📍

Assigning and Removing Locations to Users

Filter User easily with User Labels 🏷️

User Labels

Edit and manage User Information and details in your account 📝

Editing User Details and Information

Learn how to Deactivate Users in your account without losing their data 🙋

How to Deactivate a User?

How to Reset User Password?

Discover how to manage and evaluate agents in Zonka Feedback, including syncing with CRM tools, analyzing performance, and using customer feedback to enhance service quality.

Understanding External Agents in Zonka Feedback

Sonika Mehta

Prabhdeep Kaur

User Management and Inviting your Team

Login into your Account

Go to Website

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found containing "{value}"

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you