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What is a Pre-Capture Screen?
What is a Pre-Capture Screen?

Pre-Capture Screen collects key info before surveys, now available for web and device platforms.

Prabhdeep Kaur avatar
Written by Prabhdeep Kaur
Updated over a month ago

The Pre-Capture Screen in Zonka Feedback is a powerful tool that allows you to gather key information from respondents before they begin the main survey. This feature serves as an introductory step to collect essential details such as names, contact information, or custom identifiers that help personalize the survey experience. By gathering preliminary data, you ensure that your feedback is more organized and relevant.

With the recent update, the Pre-Capture Screen is now available for both web and device surveys, making it accessible across multiple platforms. Whether your surveys are conducted online or in-person, this feature ensures a seamless experience, helping businesses capture critical data at the start.

In this section

  • How Do Pre-Capture Screens Work?

  • How to Add a Pre-Capture Screen to Surveys

  • Pre-Capture Screen on Web Surveys

  • Who Benefits from Using the Pre-Capture Screen?

  • FAQs

How Do Pre-Capture Screens Work?

The Pre-Capture Screen acts as the first step in your survey, where you can ask respondents to provide preliminary information. It’s a flexible way to collect details like contact info, transaction IDs, or any other relevant data before the main survey begins. For example:

  • In retail: Before a customer completes a feedback survey after a purchase, you can capture their purchase ID or email, allowing for a more personalized response.

  • In customer service: The Pre-Capture Screen can ask for a case number, ensuring feedback is tied directly to a specific support interaction.

  • For hybrid environments: Whether you’re conducting surveys online or via kiosks, the Pre-Capture Screen offers a consistent way to collect essential data upfront.

How to Add a Pre-Capture Screen to Surveys

Setting up a Pre-Capture Screen in Zonka Feedback is straightforward and flexible:

  1. Go to the survey you want to customize and navigate to the Survey Builder.

  2. Click on the “+” sign to add a new question.

  3. In the list of options, select the Pre-Capture Screen, which is located under the Form Elements section.

  4. Add any necessary fields or questions that you want respondents to fill out before they begin the main survey.

  5. The screen includes "Get Started" and "Back" buttons, which you can edit to suit your needs and guide respondents smoothly through the survey.

  6. Once everything is set up, save your changes and preview the survey to ensure it works as intended.

Pre-Capture Screen on Web Surveys

In addition to being available on device surveys, the Pre-Capture Screen is now supported on web browsers. This expansion provides more flexibility, allowing you to use the feature across platforms and ensuring a unified experience for respondents whether they are using a kiosk or accessing your survey online. The single-screen view makes it easy for respondents to fill in all necessary details at once, ensuring clarity and simplicity.

What’s New in the Pre-Capture Screen Feature?

With the latest updates, Zonka Feedback has enhanced the Pre-Capture Screen to offer greater flexibility and ease of use. Here’s what’s new:

  • Web Browser Support: The Pre-Capture Screen is now available on both web and device surveys, making it accessible to a wider range of respondents.

  • Simple Setup in the Survey Builder: Adding a Pre-Capture Screen is now as easy as clicking “+Add Questions” under the "Form elements" category. This streamlined process makes it quick and easy for survey administrators to implement.

  • Customizable Action Buttons: The screen comes with two customizable buttons, "Get Started" and "Back," which allow respondents to navigate smoothly from the Pre-Capture Screen to the Welcome screen or back to the survey builder.

  • Single Screen View for Multiple Questions: If you need to collect more than one piece of information, multiple questions can now be displayed on a single screen, ensuring clarity for respondents.

These improvements provide a more seamless experience for both respondents and administrators, especially for businesses operating in hybrid environments.

Who Benefits from Using the Pre-Capture Screen?

  • Organizations with Hybrid Survey Collection: Businesses that operate both online and in-person surveys can now have a consistent experience across platforms.

  • Survey Administrators: Admins can manage pre-survey content setup and navigation with ease, no matter the platform.

FAQs

  1. What is the purpose of the Pre-Capture Screen?
    It helps collect preliminary information before the main survey begins, allowing for better data organization and personalization.

  2. Can I add multiple questions to the Pre-Capture Screen?
    Yes, you can add several questions, all of which will appear on a single screen to make the process easy for respondents.

  3. Is the Pre-Capture Screen available on both web and device surveys?
    Yes, the feature now supports both platforms, making it versatile for different survey methods.

  4. Are the action buttons customizable?
    Absolutely. The "Get Started" and "Back" buttons can be customized to guide respondents smoothly through your survey process.

Get started today with the enhanced Pre-Capture Screen in Zonka Feedback and streamline your survey process!

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