In Zonka Feedback, the ability to manage multiple email addresses allows you to tailor your communication more effectively. Whether you're sending surveys on behalf of different departments or managing multiple brands, having distinct sender emails enhances your outreach efforts. It ensures that your survey recipients recognize the sender, which can improve response rates and overall engagement.
In this section
How to Add Multiple Email Addresses
It is a straightforward process. Follow these steps to get started:
Navigate to the Settings (bottom left) section in your account
Select "Email Surveys" from the menu and click on "Sender Email"
Click on the + Add Email button.
Enter the name and email address you wish to add and click "Save" to add the email to your list.
A verification link will be sent to the newly added email address.
Open the verification email and click on the link to verify the address.
The email will appear as Verified in the Sender Email list once the verification is complete.
Setting a Default Email Address for Surveys
In Zonka Feedback, you can set one of your verified email addresses as the default sender for your surveys:
In the Sender Email section, locate the email address you wish to set as the default.
Click on the Default button next to the email address. This email will now be used by default when sending surveys.
Having a default email ensures consistency in your communications, especially when no specific sender email is selected during survey creation.
Switching Between Email Addresses When Sending Surveys
When creating or sending surveys, you can choose which email address to send from. This flexibility allows you to tailor your sender information to the audience or purpose of the survey:
Navigate to the survey for which you'd like to send via email.
Compose the email and choose the list of your verified email addresses from the dropdown menu in the "From" section.
Select the email address you want to use for this particular survey.
Continue composing your survey and send it using the selected email address.
This feature allows you to send surveys from the most appropriate email address based on your target audience or branding requirements.
Best Practices for Using Multiple Email Addresses
To make the most out of managing multiple email addresses in Zonka Feedback, consider the following best practices:
Keep your list of sender emails organized by naming them according to departments, campaigns, or brands. This will make it easier to select the correct sender when distributing surveys.
Ensure that each email address corresponds to the appropriate brand or department to maintain consistency and trust with your recipients.
Regularly review your list of email addresses to remove outdated ones and ensure all are verified and properly authenticated.
Test Before Sending: Always send a test survey to yourself or a colleague using the chosen sender email to confirm that everything appears as expected.
FAQs
Q1: Can I use the same email address for multiple surveys?
Yes, once an email address is added and verified, it can be used for as many surveys as you like.
Q2: What happens if an email address is not verified?
Unverified email addresses cannot be used to send surveys. Ensure you complete the verification process to activate the email.
Q3: Can I change the default email address at any time?
Yes, you can change the default sender email at any time by selecting a new default in the Sender Email settings.
Q4: How do I remove an email address from the list?
To remove an email address, simply go to the Sender Email section, find the email you wish to remove, and click on the delete icon next to it.